RENEWAL SALES AGENT
Start a career with our team! As a renewal sales agent, you will call customers to renew product and service subscriptions. You’ll become an expert on products and people as you offer the right solutions. Customer service is also a big part of our mission but your role will be focused on selling and upgrading customers. Must be willing to work hard, have excellent communication, and be highly reliable.
Iowa City, IA 52240. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.
Available Full-Time & Part-Time Shifts:
WHAT DOES A RENEWAL SALES AGENT DO HERE?
Become a professional as you contact existing customers to renew subscriptions to automotive emergency & safety services. Understand your customers, learn to overcome objections, providing logical solutions that upgrade customers. Self-improvement is incredibly important here, every interaction is an opportunity to grow with us.
Our Renewal Sales Agents are responsible for the following tasks:
- Improve customer experiences and sales volume.
- Renew existings customers and offer upgrades.
- Learn the client’s products, services, and customers.
- Utilize multiple systems and monitors at once.
- Solve problems and upsell when possible.
- Improve your ability with every interaction.
In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!
WONDER IF YOU HAVE WHAT IT TAKES?
We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required.
Other Renewal Sales Agent Qualifications Include:
- High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
- Sales background an asset.
- Strong customer service skills.
- Ability to quickly adapt to frequent process changes
- Ability to learn contact center systems
- Positive can-do attitude
- Strong computer knowledge (Windows, Microsoft Office, Other PC apps)
- Ability to multi-task in a fast-paced environment
- Highly reliable
- Minimum 18 years of age
Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus.
Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation.
TOTAL REWARDS BREAKDOWN
- Competitive Starting Compensation
- Weekly Bonus Opportunity
- Weekly Pay Cycles
- Paid Time-Off
- Daily, Week, and Quarterly Recognition
- Paid Holidays
- Daily Contest Payouts
- Company Debit Card (With Daily Cash Uploads)
- Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
- Regular Raises and Career Progression
- Flexible Scheduling Options
- Employee Discount Program
- Advancement Opportunity and Ongoing Training
- Fun, Engaging Work Environment
- Cash and Prize Incentives
- Modern Work Environment
- Casual Dress Code
- And More...
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.
Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.
Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.