Overview and ResponsibilitiesPosition Title:Representative-Customer SVC Tel I Job Family:Home HealthJob Summary:Triages 18 incoming lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and intercom paging hospital wide. Performs other duties as assigned. Department:ME TELESERVICES-ADMIN
QualificationsDescriptionMinimum RequiredPreferred / DesiredExperience 1 year in customer service area that require data entry, telecommunications, application and customer interaction 1 year in Teleservices area. 1 year Multi-line/PBX environment3 years in customer service area that require data entry, telecommunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environmentEducation Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Training Special Skills Basic computer skills. Experience with office equipment, telephone systems and multiple computer applications. Excellent PBX skills.Multiline PBX skills and advanced computer skillsLicensure Reporting RelationshipsDoes this position formally supervise employees?NoIf set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.