The Internet Specialist’s primary responsibility is to capture as many reservations as possible by utilizing selling techniques and managing extranet rates and inventory effectively. The ideal candidate would be courteous, self-motivated and detail-oriented.
Essential Duties and Responsibilities
1. Manage all internet reservation systems.
2. Ensure reservation, packages and all phases of bookings are working properly.
3. Ensure room availability, packages and other special offers are updated.
4. Ensure package fulfillment transpires. Assist guests by selling future reservations.
5. Promptly follow up with guest inquiry leads.
6. Answer telephone calls and emails in a clear and professional manner.
7. Maintain potential and current guest profile information.
8. Assist customers with questions regarding their existing reservations.
9. Must have ability to multi-task and pay attention to detail.
10. Deliver the highest standard of service to all customers.
11. Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.
12. Display effective computer literacy and be familiar with MS Office software (Outlook, Word, and Excel).
13. Possess a positive and upbeat attitude at all times. Professional customer service nature and desire to exceed expectations.
14. Exceptional verbal and written communication skills.
15. Desire to be part of high growth, fast paced business.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:
• Perform special projects and other responsibilities as assigned.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.
· Any and all duties and responsibilities as assigned to you by Ownership or Senior Vice President and General Manager.
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Basic Required Skills
· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
· Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
· Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.
· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
· Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
· Must be able to lift items weighing in excess of 50 lbs. occasionally.
· Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
· Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
· Requires manual dexterity to use and operate all necessary equipment.
· Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.