Waldorf Astoria is looking for a Restaurant Manager to oversee Frank & Albert's at the historic, Arizona Biltmore!
Located in the heart of uptown Phoenix since 1929, this gorgeous 39-acre property has 738 rooms, over 200,000 square feet in banquet space, and 6 food and beverage outlets. These outlets include 3 restaurants, a bar, cafe, and in-room dining.
In this role, you will oversee the 3-meal restaurant, Frank & Albert's, managing a team of 40 and reporting directly to the Assistant Director of Food & Beverage. Named after the resort's architectural inspirations this high-volume restaurant serves the highest quality, locally-sourced ingredients using sustainable farm practices and classic techniques.
The ideal candidate will be an excellent and engaging leader with a passion for providing exceptional service and a talent for developing others. At least 2 years experience as a Restaurant Manager in a high-volume environment is required. Prior experience in upscale and 3-meal restaurants are a plus.
For more information on the property and restaurant, please visit:
Join Fortune's #1 Best Company To Work For and enjoy excellent benefits - medical insurance, matching 401K, 4+ weeks of PTO, tuition reimbursement, and Hilton travel benefits!
What will I be doing?
As a Restaurant Manager, you would be responsible for directing and organizing the activities and services of Frank & Albert's in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
Recruit, interview and train team members
What will it be like to work for this Hilton Worldwide Brand?
We are bringing our rich legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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