Greet all customers in-person and by phone promptly and professionally as per company customer service standards to include identifying customers’ needs/lifestyle selling, offering current promotions, multiple pair offerings, obtaining prescription, use of the lens selling kit, offering our Unbeatable Price/Money-Back Satisfaction guarantee, etc.
Inspect finished eyeglasses using the Lensometer to conform to Company 7-Point Quality
Check as well as providing a thorough dispense to ensure proper fit, etc.
Adjust and repair customer eyewear
Stock/re-stock merchandise, clean and straighten displays and entire store to plan-o-gram
Process defective, spoiled and cannibalized frames
Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
Contact a member of the management team regarding any associate issues that involve Progressive Discipline.
Refer customer service issues that cannot be solved to the next scheduled member of the management team.
Complete company required training programs
Follow company safety rules and standards
Other duties as assigned by management to include cross training in the lab
Qualified Candidates will possess the following:
High School Diploma or equivalent
1-3 years of related experience, Optical and Supervisor exp. Preferred
Selling experience/skills Preferred
Complete company required training within required timeframes
Cross training in all departments as needed
Able to work a varying schedule to include: days, nights, weekends and holidays
Visionworks is an Equal Opportunity Employer. With regard to all employment practices, we do not discriminate on the basis of race, color, age, sex, religion, national origin, ancestry, creed, sexual orientation, disability, veteran or current military status, or any other characteristic protected by applicable federal, state and local law. We strive to employ and promote only those applicants and employees who are best suited for open positions and who possess the necessary skills, education and qualifications for the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.