We are currently seeking a Driver/Service Specialist to be responsible for managing and servicing assigned routes in the most professional way, ensuring that customers’ needs are met on a continual basis for various waste pickup and supply delivery. Provides the highest level of customer service possible at all times. Proactively looks for ways to improve the level of customer satisfaction on an ongoing basis. Essential Duties & Responsibilities: Manages assigned routes ensuring customers’ waste is picked up in a timely and accurate manner.
Pick up and transport waste safely according to all federal, state, and local rules and regulations.
Plans daily schedule based on customers’ needs by reviewing daily paperwork, e.g., manifest, route sheets, previous VCR, etc. provided by the Transportation Manager/Supervisor or Dispatcher.
May prepare and load trucks to service select accounts for the day ensuring enough supplies are added.
Pick up specified waste from each customer site scheduled for the day. Ensures that customers have packaged and prepared the waste according to all federal, state, and local rules and regulations before transporting.
Provide the highest level of customer service to assigned accounts on a daily basis, communicating any issues to Transportation Manager/Supervisor or Dispatcher for resolution. This includes, but is not limited to re-routes, adjustments in container sizes, training, etc.
Ensures waste, supplies, and material handling equipment are secured prior to operating vehicle on public highway. Ensures that assigned paperwork is completed legibly, neatly, accurately, and completely and returned to Transportation Supervisor or Dispatcher for processing. Ensures DOT Driver Log is completed, if applicable. Communicates with Stericycle Transportation Supervisor and/or Dispatcher regarding any change to route pickups, including address changes, customer not having waste ready for pickup, etc. Ensures that employee covering for specific route is aware of any situations outside the norm in order to provide the highest level of customer service. Reports any problems/issues with accounts to Transportation Supervisor and/or Dispatcher before the close of business each day. Performs pre-trip and post-trip maintenance on assigned truck prior to leaving or closing for the day. Reports any maintenance problems to Transportation/Dispatcher for follow-up. Travels between customer facilities providing on-site placement and collection of Sharps Needle containers through a healthcare facility, as required or requested. Maintains a rigid collection and service schedule. Communicates duty status on a defined scheduled. Performs other related duties as required or requested.
High school diploma or GED required.
Two or more years of industry related experience as a service specialist or driver, or the equivalent in related work experience.
Must possess a valid driver’s license. Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds. May require mandatory immunizations and credentialing based on customer requirements *LI