Sales Representative/ Sales Customer Service/ Sales Call center/ Sales Associate/ Sales Agent
BCforward is seeking a highly motivated and Experienced Sales Representative/ Sales Customer Service/ Sales Call center/ Sales Associate/ Sales Agent
Job Title: Sales Representative/ Sales Customer Service/ Sales Call center/ Sales Associate/ Sales Agent
Location: 11311 Chinden Blvd Boise, ID 83714
Shift: 24x7 i.e. 7 am to 10 pm Mon- Fri and 8 am to 10 pm Sat-Sun. (8hrs/day & 40hrs/week)
Contract Length: 2 Years contract with strong possibility of extension or permanent
- Manage a high volume of inbound customer phone calls, emails, chats, and orders in a structured sales contact center environment.
- Create a positive customer experience by providing a complete, customized, and professional client experience
- Promote and sell client products, services, and supplies to a diversity of customers
- Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
- Building rapport
- Maintaining a professional and respectful demeanor
- Discovering and evaluating customer's needs and/or concerns
- Using available tools and resources in order to provide accurate and complete information
- Positioning products and services that align with the customer's needs/interests
- Anticipating and addressing objections
- Closing the sale
- Document customer, order, and account information accurately and completely
- Develop and maintain a working knowledge of client products/services, systems/tools, policies/procedures and processes
- Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence
Education and Experience
Associate or Bachelor Degree preferred
B2B/Consumer/Retail Sales Experience preferred
High technical aptitude preferred which includes but is not limited to:
PC & Printer knowledge
Hours of Operation:
o The Sales Center is open from 7 am to 10 pm Mon- Fri and 8 am to 10 pm Sat-Sun.
o The Sales Center is open on ALL of the Holidays with the exception of Thanksgiving Day and Christmas Day.
o During peak seasonal/holiday times, a certain amount of Overtime maybe required.
o As a Contract Employee, you are eligible for SPIFF (sales performance incentives) and are not eligible for sales commission due to co-employment laws.
o These SPIFFs can provide an opportunity to earn an additional $100-$400 per month.
o The amount you earn each month can vary and the exact amount is determined by performance, taxes, and supplier processing fees.
o In order to be eligible for monthly SPIFFS, there are minimum performance requirements each individual must meet for the month.
o All 3 Weeks of New Hire Training will run Tues-Sat from 9:00-5:30 starting on Tuesday, May 8th
o The training is comprised of 2 weeks of classroom training and 1 week of OJT (taking live phone calls in a structured environment)
o 100% Attendance is expected in order to ensure we are setting you up to be successful in your role.
o Business casual dress code/professional dress code.
o This dress code does allow for work appropriate jeans, shorts, and t-shirts AND does not allow tank tops, flip flops, clothing that advertises alcohol, tobacco, firearms, etc.
Who to Contact: Khadeer
How to Apply: Please send resumes to Mohammed.khadeer@bcforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com
Interested candidates please send resume in Word format Please reference job code 67138 when responding to this ad.