|Reference # :||19-11849||Title :||Salesforce Administrator|
|Location :||Culver City, CA|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||10/07/2019 / 07/12/2020|
Pay Rate: $25.00/hour to $28.00/hour
Hours: 8am to 5pm
Position Summary: The Salesforce Administrator supports the Salesforce.com application, which is critical to the day-to-day operation of Kenra Professional's business. The Salesforce Administrator is responsible for managing all aspects of Salesforce.com including maintenance, upgrades, troubleshooting, customization, access and security, and employee training and support. The role researches and develops new and innovative solutions to address business needs and coordinates with the Director of IT and business leaders for successful deployment and ongoing support.
Minimum 3 years' experience administering Salesforce.com Sales Cloud and Service Cloud, including customizing fields, records, record sets, workflows, reports and other standard objects. Working knowledge of various products and solutions offered by Salesforce and its partners, MapAnything and MetaLocator experience a plus. Experience moving from Salesforce.com Classic to Lightening edition. High level of expertise with Microsoft Excel Analytical skills to identify business needs and design and produce highly effective solutions. Problem-solving abilities to identify and troubleshoot issues as they arise. Ability to communicate complex information effectively to employees at various levels within the organization, and to answer questions clearly and concisely. Strong attention to detail in all aspects of work performance. Self-motivated to work independently, yet also able to perform in a team environment. Ability to prioritize simultaneous demands while adhering to business timelines and schedules.
Collaborate with internal leaders to continually evolve the Salesforce.com platform to drive results and achieve business goals. Support the execution of the Kenra Professional Loyalty program by updating Products in Salesforce and extracting Opportunity data to Excel. Import indirect sales data provided in Excel and flat file format by the Company's distributor and retail partners using a consistent, repeatable process. Create new user profiles and maintain the proper level of access based on the employee's role in the Company. Remove access credentials when an employee separates from the Company. Run deduplication tools on a regular basis to cleanse data and monitor storage levels. Apply data management skills to keep data organized and easy to use. Review high priority updates from Salesforce.com in a controlled environment and deploy once validated. Monitor the health of the Salesforce.com instance by regularly reviewing reports such as APEX tests, field utilization reports, roles by profile reports and others. Work with employees to solve problems that arise and educate employees on new updates. Develop documentation for operation, customization and training materials. Maintain fields, calculations, APEX scripts and triggers, workflows and other custom objects. Develop reports as requested by the business.