Job Purpose: Provide liaison services between functional user and technical systems groups in the development or
modification of information systems. Defines user business requirements and assure they are appropriately
addressed in application implementation.
Document and analyze user business processes and requirements; identify solutions.
Develop specifications and test plans associated with system development or modification.
Confer with and provide support to the technical group in systems development.
Conduct testing of new or modified systems.
Serve as the communications link between the user and technical group.
Prepare reports and other documentation related to system assignments.
Provide ongoing user support including troubleshooting and resolution of system issues.
Perform other related duties as assigned.
Education: Bachelor's degree in Accounting, Business or IT related field or equivalent combination of
education and experience
Work Experience: Four to five years of job-related experience.
Certifications: Salesforce Administration
Skills: This job requires a working knowledge of standard documentation processes, business system
architecture and associated technologies. Skills in data organization and analysis, problem-solving, systems
documentation and report writing as applied within the assigned system(s) is required as are skills in cross
communication between the functional user and technical groups.
Preferred Work Experience: Three years work related experience
Preferred: Business Analyst with strong Salesforce Administration experience. Qualified candidates should
have experience gathering requirements for a CRM solution. Strong knowledge of Sales Cloud, Service
Cloud, Marketing Cloud, and Communities is desired.
Strong Salesforce Administration experience
Knowledge of Apex Classes, Apex Triggers, and Visualforce pages
Experience on Salesforce Deployments
Strong stakeholder engagement skills and experience training users on the Salesforce platform
Confident in all aspects of configuration, such as creating Reports, Workflows, Dashboards, Custom Objects,
Page Layouts, Validation Rules
Good communication skills
Higher education experience desired
ITIL experience is also desired
Work with the Salesforce Developer and Project Manager to gather requirements, develop, test, deploy,
maintain, and train users on SalesForce solutions.
Provide ongoing application support including Change Management, Incident resolution, enhancements
requests, and general end-user support.
Work closely with external consultants and vendors as needed
Possess excellent interpersonal, communication, and leadership skills