The Senior Manager Information Systems - SAP Global Run Lead - will be based at the Amgen Capability Center in Tampa, Florida. This leader will be responsible for the execution and support of the Global ERP (GERP) vision to improve end user experience and optimally meet the business needs. The SAP Global Run Lead will report to the Director Information Systems. As a member of the SAP Platform Leadership team, this role will lead the technical operations of the Amgen's hybrid GERP ecosystem, which includes several SAP modules on-prem and SaaS, in addition to SAP middleware and supporting applications. The candidate will have responsibility for the SAP operations roadmap, the technical support to a global base of customers, and continuous improvement, ensuring that the GERP service is running in the most efficient and effective manner possible. This individual will be counted on to engage frequently with executive management and partner closely with business stakeholders as subject matter expert for SAP support.
At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a significant impact at one of the worlds leading biotechnology companies. By centralizing these services and activities, we can improve teamwork, share standard methodologies, innovate and streamline processes for our entire enterprise. The invaluable contributions of our hardworking Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.
Prepare and execute the GERP operations roadmap, including process improvements in the context of DevOps, user experience, automation, and financial performance
Operational support for SAP applications on-premise and cloud (IaaS, SaaS) to ensure system availability per agreed SLA and implement proactive measures to continuously reduce the number of incidents
Manage the Global SAP support team in an Application Managed Service (AMS) environment
Improve internal processes related to applications maintenance and production support for SAP applications and landscape
Partner with leaders of Basis, Security, Development and Build/Project teams to achieve GERP goals and objectives
Ensure successful delivery of application releases, through teamwork, early engagement, periodic reviews, controls, and effective transition to support
Effective interaction with key business constituents to facilitate transparency
Manage SAP related communications across the Amgen organization
Manage and maintain vendor relationships
Ensure adherence to Amgen corporate, GMP and SOX compliance requirements, including execution of periodic reviews and attestations
Ensure the publication of a Global SAP system activity calendar and ensure adherence and alignment across partner systems and stakeholders
Act as escalation point for production system related issues and get engaged as needed in critical system incidents and events
Work with Basis and Infrastructure teams to plan and execute production disaster recovery tests
Update and maintain SAP functional and system design and ensure alignment with IS architecture, security & other groups within IS
Maintain positive relationships with Managed Service Provider and Regional Support Leads to ensure global coverage by follow the sun principle
Mentor support team members and coach them with their career planning
Develop performance and training plan for each team member Basic Qualifications Doctorate degree and 2 years of Information Systems experience OR Masters degree and 4 years of Information Systems experience OR Bachelors degree and 6 years of Information Systems experience OR Associates degree and 10 years of Information Systems experience OR High school diploma / GED and 12 years of Information Systems experience Preferred Qualifications
Previous Service or System Ownership of an enterprise application
Practitioner of DevOps and Agile Delivery methodologies
Good understanding of the ITIL (Information Technology Infrastructure Library) process framework and Application Managed Services (AMS) models to ensure that clients and project teams can obtain services efficiently
7 or more years of experience in deploying and supporting a SAP environment, including S/4, Ariba, SAP Cloud Platform
5 or more years of experience of operating in a global managed service environment
Strong verbal and written communication, interpersonal and problem-solving skills
Ability to prioritize, manage, and direct multi-functional teams to address and solve technical and business issues
Experience in resource and performance management
Strong customer relationship management skills
Management experience in all aspects of an information systems environment
Portfolio and project management skills, including ability to coordinate or lead multiple projects and activities with meaningful priorities
Understand service models and prioritization based on impacts to business operations
Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve peoples lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the worlds leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
The invaluable contributions of our hardworking Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.