At Children’s Minnesota, we don’t simply care for kids. We care for the most amazing people on earth.For more than 90 years, we have proudly served our community as an independent and not-for-profit system dedicated to providing health care exclusively to children, from before birth to young adulthood. With two hospitals, 12 primary and specialty care clinics, and six rehabilitation sites, and representing more than 60 pediatric specialties, Children’s Minnesota has the largest and broadest team of pediatric experts in the region.An award-winning health system, Children’s received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children’s hospital.
We’re looking forindividuals who are driven to join us in our mission to champion the special health needs of children and their families. Who want to be part of something bigger. Who want to grow, innovate and improve. Who want to make Children’s Minnesota an even better place tomorrow.
The Security Dispatcher position is responsible for maintaining a safe and secure Children's campus through the operation of the dispatch center. The Security Dispatcher will monitor alarms, CCTV and access control systems. The Security Dispatcher will be responsible for coordinating police/fire/EMS response and maintaining logs of calls. The Security Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.
:* Must possess excellent multi-tasking abilities.* Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment.* Excellent verbal, writing and computer skills required.* Must be able to prepare verbal and written reports.* Must complete and pass use of force training within 30 days of hire.* Must complete and pass Basic Life Support (BLS) and Automatic External Defibrillator (AED) training within 90 days of hire.* Must be able to wear respiratory protection (N-95 respirator, full face respirator and PAPR), be fit tested and able to pass respirator physical. * Must possess a Valid Driver's License as required in the state (Must meet minimum criteria of Children's Fleet Management Policy).* Must be able to successfully pass background checks of the Bureau of Criminal Apprehension (BCA) and Department of Human Services (DHS).Education:* High school diploma or equivalent required.* Bachelor's or Associate's Degree in Law Enforcement, Criminal Justice, Business, Psychology or Sociology preferred.Experience: * Prior experience in a security officer/public safety/dispatcher field preferred.* Prior experience responding and intervening in emergency situations such as crisis de-escalation, intervention, detainment of suspects, reporting and investigating incidents, and enforcing organizational policy preferred. * Prior Law Enforcement or security experience preferred.* Emergency Operations Center experience preferred.* Healthcare knowledge/experience preferred. License/Certification Preferences: * POST skills completed, International Association of Hospital Safety and Security (Basic), First Responder, Emergency Medical Technician (EMT), or OSHA first responder certifications preferred.* Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), Certified Forensic Interviewer (CFI), Physical Security Professional (PSP), Professional Certified Investigator (PCI), a plus.Knowledge/Skills/Abilities: * Excellent verbal and written communication skills a must.* Must be able to use or learn computer programs for dispatching officers, report writing, information database look ups, email, access control and video monitoring systems.* Ability to operate, or learn to use, two way radios, telephone, copier, fax and pager notification systems.* Ability to work independently and as a team.* Ability to communicate effectively with others both orally and in writing.* Ability to retain knowledge, information, and directions on an ongoing basis and communicate effectively with others.* Ability to comprehend numerous policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment based on general and specific policies.* Ability to maintain accurate records.* Must be customer service oriented.* Knowledge of verbal and physical de-escalation, use of force continuum and arrest laws preferred. * Ability to walk and climb stairs.* Ability to walk and stand for extended periods of time.* Ability to work outside in extreme weather conditions.* Ability to see and hear accurately in both day and nighttime conditions.* Skill in operating portable radio devices.* Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations.* Effectively contacts and interacts with emergency responders, such as police, fire, and/or ambulance personnel as required. * Ability to restrain or subdue an individual.* Maintains confidentiality in all aspects of the job.
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Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.