Administers the established company credit, collection, and customer service policies and procedures for an assigned territory or designated block of customer accounts.
- Maintains responsibility for applying the company's credit and collection policies, practices, and procedures to the credit requirements of accounts in an assigned territory of the company, within specified dollar limits or normal credit lines.
- Carries out the established program for the follow-up and collection of accounts receivable.
- Maintains control of all assigned accounts receivable.
- Handles collections or takes other action as required.
- Discusses delinquent accounts with Corporate Credit Manager and sales personnel.
- Calls on customers with sales personnel to assist in arranging special repayment schedules.
- Refers unusual or difficult collection cases to the Corporate Credit Manager, with complete details and recommended additional action.
- As required, obtains approval from the Corporate Credit Manager on the acceptance of notes, compromise settlements, partial payments, time extensions, reserve requirement and the charge-off of uncollectible accounts.
- Arranges for forced collections and the filing of suits or bankruptcy claims against assigned accounts and furnishes complete information to representatives.
- As delegated, represents the company in small claims proceedings, creditors' meetings, and bankruptcy proceedings.
- Administers the processes and procedures relating to recorded contracts, use of collateral, insurance claims, interest charges, lien instruments, etc. for assigned accounts.
- Takes appropriate action on:
- Collection irregularities (such as payment discrepancies and unearned discounts).
- Adjustments (shipment errors, etc.)
- Customer complaints and inquiries.
- Administers collection correspondence sent to assigned accounts.
- Extends credit to customers in accordance with established credit policies, practices, and procedures.
- Analyzes requests for credit and plans investigations to be performed personally or by others.
- Investigates and analyzes present and prospective customers.
- Reviews files, reports, and financial statement analyses of prospective customers.
- Makes field contacts and further investigations when necessary.
- Evaluates, and approves or rejects, the credit risks.
- Discusses with the Corporate Credit Manager, when necessary, questionable or special applications for credit.
- Establish credit limits on new accounts.
- Prepares and issues necessary credit instructions and confirmation letters and makes all credit arrangements.
- Submits credit recommendations beyond position authority to the Corporate Credit Manager, with all necessary reports, data, and analyses.
- As directed, prepares special credit agreements affecting assigned accounts, subject to approval of counsel.
- Supervises the processing of customer's orders and contracts for credit approval.
- Handles all marginal and special problem accounts.
- Reviews and revises existing credit limits on accounts.
- Administers all clerical functions pertaining to assigned accounts.
- Prepares and submits monthly operating reports to the Corporate Credit Manager on the activity and progress of assigned accounts, the status of receivables, collection experience, and customer reserve requirements.
- Responsible for maintaining internal working relationships with operating personnel of other GPEC departments concerned with assigned accounts, primarily for the purpose of giving and obtaining information and working jointly to resolve customer problems.
- Responsible for initiating and maintaining external working relationships with customers and with those furnishing credit information or assistance with collections.
- Internal and External Relationships: Maintains strong working relationships both on a management and the operating level with other GPEC departments, customers, and external contacts.
Two-year college degree in business administration or the equivalent, including a basic knowledge of economics, finance, accounting, statistics, marketing, credit, management, and research methods.
Six years of diversified credit/collections experience in a lending or distributor organization, with emphasis on the statistical and financial aspects and special problems of credit work; Familiarity with credit investigations, credit sources, analysis of financial statements, preparation of credit reports, credit and collection correspondence and some exposure to sales, accounting, and order procedures.
Familiarity with PC software applications including Windows and MS Office.
Ability to sit for extended periods of time;
In addition to the knowledge and experience outlined above, the following are considered essential qualifications:
1) Ability to absorb and retain details and communicate persuasively and effectively,
2) Considerate interest and fairness in dealing with people, and ability to handle unpleasant situations with tact and diplomacy,
3) Ability to analyze problems constructively, to interpret factual information objectively, and to identify essentials,
4) Constructive imagination for determining appropriate methods of observing, organizing, analyzing, and reporting data,
5) Resourcefulness in identifying needs, unsatisfactory conditions, and the causes of such conditions,
6) Ability to write clearly, accurately, and effectively
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.