Job Type: Full-Time (No Travel Required)
Company: Clutch Global Logistics, Inc.
Work Location: Virtual AND555 Waters Edge Suite 150 Lombard, IL 60148
Basic Overview of Role and Responsibilities:
The successful candidate will assume responsibility for the below functions.
- Coordinate with overseas agents to process, approve, and facilitate import Air Freight bookings.
- Provide US based customers with shipping options and obtain booking approvals.
- Strategically select carriers, flight routing, and schedules to meet custom needs.
- Process and handle shipments from booking through to delivery.
- Track and trace shipment progress.
- Coordinate with internal US Customs team or external customer broker to ensure timely filing US Customs clearance.
- Complete all costing and rating for billing purposes before submitting to revenue collection department.
- Design solutions for customer issues and challenges.
- Develop solutions to meet the needs of prospect RFP's and RFQ's.
- Provide lane rates and spot quotes for current customer requests and prospective client requests in support of the business development team.
General Traits Needed for Success:
The ideal candidate will possess and display the below attributes.
- Positive Attitude -Maintains a good outlook toward work, coworkers, and customers; Displays excellent customer service and leaves customers smiling; Strives to affect others positively.
- Work Standards -Consistently establishes work processes to achieve a high level of productivity and superior results; Overcomes obstacles to finish the assignment; Accepts responsibility for all outcomes of one's work; Recognizes shortcomings and works to overcome and improve; Learns from failures but is not deterred by them.
- Managing Work - Balances multiple and often conflicting priorities; effectively manages time; Ability to multitask.
- Initiating Action - Acts proactively to solve problems even if they may not be directly their own; Develops new ideas and solutions without prompting; does not wait for direction; Identifies solutions proactively; Exceed job requirements.
- Decision Making -Able to operate in an autonomous environment; works well under pressure; Balances multiple and often conflicting priorities; Comfortable with asking for help; Uses logic to think through decisions;Consistently attempts solving problems/making decisions prior to seeking help.
- Collaboration - Works effectively in a team; Facilitates mutually beneficial relationships; Strives to achieve team goals; Able to put personal differences aside for the benefit of the team; Proactively offers to help.
- Building Trust - Dedicated to honesty; Hold to commitments; Earns the trust of others both internally and externally. Gives respect and compassion.
- Adaptability -Views changes and new situations as opportunities for learning or growth; Has a positive attitude and overcomes challenges; Flexible and able to quickly and effectively modify to cope with work environment changes; Alters ineffective behaviors accordingly.
- Information Technology Fluency - Comfortable with most basic productivity hardware and software; Basic ability to manipulate, store, delete, copy, and move digital files; Intermediate knowledge of Word, Excel, Outlook, and PowerPoint.
Experience of an Ideal Candidate:
In addition to the above, all candidates must meet the below minimum requirements:
- Experience working in an import role OR in an air freight role at a freight forwarder
It is preferred, but not required, that candidates have the following
- Related professional experience working with Cargo Wise system
- Experience working with overseas agents in lieu of owned overseas offices
- Potential for Individual Performance Bonus
- Potential for Team Performance Bonus
- Annual Corporate Sponsored 401k Contributions
- Paid Time Off (PTO)
- 401k Savings Plan (Traditional & Roth Plans)
- Health Insurance - employee and dependents PPO & HMO offered through Blue Cross Blue Shield (Majority Funded by Employer)
- Dental Insurance - employee and dependents (Fully Funded by Employer)
- Vision Insurance - employee and dependents (Fully Funded by Employer)
- Short-term & Long-term Disability Insurance (Fully Funded by Employer)
- Group Life Insurance (Fully Funded by Employer)
- Various Additional Perks & Benefits
For company information please visit us at www.clutchgl.com