Responsible for directing and managing the Inside Plant Operations staff and facilities. Implement structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services and plant maintenance. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provide direct hands on support for other network operations teams for all Headends and Hubs
Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
Direct quality control programs for engineering operations and consistent operational procedures.
Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
Ensure adherence to company TQA policies.
Perform other duties as requested.
Direct capital budget process for ISP within Region, execute approved budget plan.
Lead and participate in succession planning.
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of company products and services
Advanced Knowledge of HFC
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Advanced knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Comprehensive understanding of HVAC and power distribution systems
Knowledge of Analog Transmission Line Theory
Knowledge of Electronic theory
Knowledge of Federal Communications Commission regulations
Knowledge of Fiber Optic theory
Knowledge of National Electric Code and National Electric Safety Code
Organized and able to manage multiple initiatives
Must lead by example / mentor
Proven leader with progressive responsibility
Related Work Experience
10+ years engineering experience
10+ years management experience
8+ years project management experience
Bachelor's degree in engineering or related field, or equivalent experience
SCTE-BCT/E certification or equivalent
Industry and vendor specific certifications and training
Exposure to moderate noise levels