At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Senior Sales Manager-Customer Success Management (CSM) will be responsible for managing day to day operations, Revenue forecast management Reviews, Reporting, renewals, Training, and supporting Team with client facing activities generating bookings and revenues. Senior Manager will report directly to the Director Customer Success Management.
Principal duties and responsibilities:
Attract, hire, enable, coach, and manage sales and account management talent.
>Meet or exceed assigned revenue and renewal goals objectives.
>Manage and implement policies and procedures for CSM Team, and devise process improvements that result in enhancements to the CSM process and/or increased revenue
>Prioritizes effectively and manages multiple account oversight and sales opportunities simultaneously in a highly organized and deadline driven manner.
> Support CSMs through renewal process ensuring that assigned accounts successfully renew
>Monitor NPS/CSAT program and provide appropriate visibility into customer issues that impact overall customer satisfaction
>Ensures objectives, contingencies and timelines are clear to the CSM team, holds effective meetings and escalates appropriately to ensure business goals are achieved.
>Promote Nuance solutions to customers and partners in personal and group forums by making presentations and participating in regional/national trade shows.
>Work with the Territory sales professionals to monitor performance and maintain a revenue forecast by keeping accurate records of discussions and opportunities on Nuance's customer/partner relationship/forecast management system and accurately roll up the forecast data to the next level of management forecasting.
>Proven ability to lead diverse teams, selling complex large-scale projects to Enterprise type Clients
>Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing
Education: BA/BS preferred or relevant experience
Minimum years of work experience: 5+ years in enterprise sales, as well as 3-5 years of sales management experience
>Record of successful selling, business development, executive level influence, and exceptional communication and C-Suite presence
>Record of successful sales management of sales team obtaining annual quota and goals
>Knowledge of Digital Transformation, Artificial Intelligence, Live Chat, Virtual Chat, Chatbots, and other digital engagement technologies and markets.
>Ability to handle multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
>Ability to articulate solution value proposition to C-Suite for both Business & Technical stakeholders
>Exceptional communication, business writing, listening and interpersonal skills
>Excellent preparation and presentation skills for executive meetings
>Willingness and the ability to travel
>Proficiency with software productivity tools (Salesforce, Word, Excel, PowerPoint)
Preferred skills: Remote office
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.
External Company URL: http://www.nuance.com/