Who we are:
Rover.com connects pet parents with the world’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.
Our global headquarters are in Seattle, Washington in the United States, working closely with our teams in Spokane, Berlin, London, and Barcelona. We have a track record of being recognized as a great place to work, having been named among Seattle's 'Best Places to Work' in Seattle Business Magazine and the Puget Sound Business Journal for three years running. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. Our pioneering approach to people and pups alike landed us on the list of GeekWire’s Next Tech Titan in 2019 and the World's Most Innovative Companies in 2018 by Fast Company. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.
Who we’re looking for:
We’re hiring a versatile, highly experienced UX Researcher to help drive the research function at Rover. As a member of the User Experience team, your research will help define the customer experience for our primary services and emerging business lines. The success of our marketplace is rooted in understanding and designing for trust – both online and offline. At its core, the UX team focuses on creating and nurturing meaningful relationships between pet owners and providers centralized around pet care and safety.
As a senior researcher, you will be responsible for defining, leading, and managing research efforts that shape the holistic platform-agnostic Rover experience. You are passionate about mentoring other researchers/designers/peers and evangelizing the role of research within an organization. Your research will empower product groups with rich, actionable insights and help determine the future of pet care.