To reduce the variability that stands in the way of effective care, Wolters Kluwer Health solutions deliver clarity when and where it matters most. Our trusted medical evidence and technology solutions engage clinicians, patients, students, researchers, and the next generation of healthcare providers to drive more effective decisions and consistent outcomes across the continuum of care. Our proven solutions include learning and research, advanced clinical decision support, patient engagement, surveillance solutions and more. Learn more at www.wolterskluwer.com/health.
The Sepsis Clinical Program Manager is responsible for coordinating and implementing clinical programs that meet the needs of our external customers and internal team. The Sepsis Clinical Program Manager ensures optimal utilization of Pharmacy OneSource solutions by understanding the unique needs and capacities of each customer. The Sepsis Clinical Program Manager will particularly focus on the use of Point of Care Advisor - Pharmacy OneSource's cutting-edge sepsis surveillance system - by facilitating the adoption of our application into the customers' work environment, ensuring successful integration and desirable outcomes.
The Sepsis Clinical Program Manager will provide critical assessments of the customer's practice environment, develop productive relationships with key staff, and provide guidance to customers regarding packaged solutions and related improvement efforts. Internally, the Sepsis Clinical Program Manager is a subject matter expert who supports team members who require an introductory-to-intermediate level of understanding of the clinical environment and use of our applications in the field.
***This position can be based anywhere within the contiguous U.S. and will work from a home office. Must reside in close proximity to a major airport.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Clinical Support & Direct Client Consulting:
Evaluate current and prospective customer clinical practices, including type of practice model, clinical capacities and abilities, workflow designs and governance to determine barriers or issues related to prevention and management of sepsis while achieving optimal patient outcomes.
Advise customers on the appropriate adjustment of their practice model, workflow, policies and procedures based on "best practices", clinical evidence and personal experience.
Provide professional expertise in the analysis and improvement of care for patients with sepsis/septic shock.
Function as a performance management and improvement educator and coach for hospital and medical staff to ensure optimal care management and outcomes.
Assist customers with methods for capturing and reporting data on the value of our offerings, including ROI with regard to costs, quality and productivity.
Link customers to appropriate resources - Pharmacy OneSource and others - that assist in optimizing clinical outcomes.
Support the sales team through facilitating effective product demonstrations, ROI development, and tradeshow support.
Clinical Content Development:
Contributes to the on-going development of evidence-based clinical content centered on strategies that address common patient safety, quality, or cost-savings initiatives related to sepsis.
Actively participate in relevant professional organizations while contributing to the science whenever possible.
Contribute to the market presence of the business through whitepapers, blogging, abstracts/posters, speaking engagements, etc.
Clinical Professional Services:
Partner with customers to facilitate clinical planning, process change management, and revision of clinical workflows to align with evidence-based best practices.
Provide quality and high integrity clinical guidance to customers that will build relationships and generate customer loyalty.
Assist in the training and development of Pharmacy OneSource teammates to facilitate their understanding of the implementation, adoption, and integration of our applications into the customers' current practice model.
Advise appropriate staff on how new feature releases and new modules may improve clinical value for customers.
Bachelor's degree in Science,BSN or related field required/MSN preferred.
Current Nursing license to practice within the United States required.
At least 5 years of experience in the acute care setting, including:
* Strong knowledge base of Sepsis a must as well as a strong understanding of ED and ICU patients.
* Deep understanding of sepsis protocols utilizing evidenced based medicine to meet standards of care.
* Strong understanding of typical intra- and interdepartmental relationships of hospital departments.
* Ability to demonstrate solid knowledge and understanding of clinical operations in the hospital.
* Well versed in identifying clinical sepsis and implementing prevention and management techniques.
Other Knowledge, Skills, Abilities or Certifications:
* Must be able to work independently from a remote home office.
Excellent written and verbal communication skills with both clinical and non-clinical audiences.
Ability to work in a team-focused environment.
Ability to earn trust and build relationships with customers.
Commitment to professional growth; seeks opportunities for development; looks for ways to share knowledge with others.
Self-starter with high productivity, initiative, professionalism and customer service attitude.
Ability to multi-task several simultaneous projects; strong time management and prioritization skills.
Ability to effectively engage and interact with multi-discipline teams.
Travel Requirements: Up to 75% travel required depending on business needs. On average, travel will be around 30 -- 50% and will be nationwide.
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (4985) 4771.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled