Greet customers upon entry, present the menu and any specialty items to the guest, and actively participate in special events. Responsible for providing professional and courteous service to all owners and all guests that visit the Resort.
Essential Duties and Responsibilities
1. Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through your actions.
2. Presents menu, answers questions, and makes suggestions regarding food and service.
3. Relays order to kitchen and serves courses from kitchen and service bars.
4. Garnishes and decorates dishes preparatory to serving.
5. Observes diners to respond to any additional requests and to determine when meal has been completed.
6. Totals bill and accepts payment from guest.
7. Clears and resets tables at conclusion of each course.
8. Performs opening and closing side work as prescribed by outlet manager or supervisor.
9. Employs active up-selling techniques during every ordering opportunity.
10. Closing, bussing and dishwashing duties required. 11. Other duties as assigned.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:
• Perform special projects and other responsibilities as assigned.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.
· Any and all duties and responsibilities as assigned to you by Ownership or Senior Vice President and General Manager.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age due to State Laws. Two years’ experience in full service bar/restaurant operation. Detailed knowledge of menu and any known allergies associated with the different dishes. Knowledge of proper serving techniques and etiquette. Customer Service oriented.
Basic Required Skills
· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
· Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
· Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.
· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
· Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
· Must be able to lift items weighing in excess of 50 lbs. occasionally.
· Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
· Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
· Requires manual dexterity to use and operate all necessary equipment.
· Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.