Following established procedures, responsible for processing, tracking work orders in the medical equipment management database. As required, performs routine and varied clerical duties along with data entry and dispatching duties. Work requires independent judgment and knowledge of department policies and procedures as well as a general understanding of other departments functions. Utilizes computer to maintain data and create a wide variety of work order and equipment service history. As required, assists in reviewing service reports, invoices and documentation of service and capital equipment costs, processing service PO renewals. Oversees and audits database and cost tracking files. Prepares reports on parts used, equipment service history, and cost of service, equipment inventories and preferred vendors. Under general supervision and following established procedures and as required for dispatching equipment service requests from phone calls, e-mails and other notification tools, assumes responsibility for monitoring service and dispatching the request for equipment repairs. Determines priorities and assists in scheduling services by contacting in-house service team and outside service support along with verifying assignments and site locations. Processes, documents and provides POs, when required, to service providers. Performs follow-up with customer and vendors to assure work completion. As required, assumes responsibility for coordinating and obtaining routine and emergency equipment parts, supplies and services from suppliers consistent with considerations of quality, reliability of source, urgency of need and DMC practices and standards through the DMC Procurement Dept. Makes recommendations to staff regarding services, supplies and equipment parts available. Maintains contact with service providers to evaluate and review goods along with services offered and time & material cost schedule.
1. High School diploma or equivalent. Associates degree in a related field preferred. 2. Two years of experience related to dispatch operations and customer service. Related technical experience desired. 3. Knowledge of basic health care terminology strongly preferred.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.