|Reference # :||19-03917||Title :||Service Coordinator|
|Location :||Grand Rapids, MI|
|Experience Level :||Start Date / End Date :||03/18/2019 / 09/17/2019|
|This position is part time so about 5 hours a day with potential to increase to full time as we need it. 7:30am-12:30 M-F.|
High School or equivalent 3 years experience in customer service/dispatching.
Proficient with computers, Windows applications (Oracle experience a plus).
The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspectionsDuties: · Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. · Communicate with our Service Resource Center for all service calls. · Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. · Reassign work as needed, making judgments based on current workloads & priorities. · Regular contact of customer to communicate status changes. · Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. · Validate and perform invoicing transactions for service calls in ACE daily. · Completed service calls to be invoiced within 48 hours. · Maintain confidentiality of customer and employer information at all times. · Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.