Essential Job Duties:
This position provides technology support units that are housed in the Division of Academic & Student Affairs. Functions include workstation support, classroom technology support and server-based programs. Duties include: - Deploy new workstations and peripherals, and provide ongoing maintenance. - Install and maintain hosted and local client applications. - Assist with management of special applications. - Provide workstation, peripheral and end-user application support. - Support other equipment such as classroom technology and digital billboards. - Ensure FERPA compliance in all technical operations. - Troubleshoot issues on-site and coordinate with Division and central campus tech units as needed. - Proactively establish a positive relationship with staff and students in the supported departments. - Exhibit ownership of unresolved issues. - Respond to help requests in a timely manner. - Works jointly with members of the DASA Tech team to provide cross-support in all departments. - Research and recommend hardware and software purchases that meet user needs and comply with campus standards. - Maintain hardware and software inventory.
Works with other members of the Service Desk team to provide support across the Division.
Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Departmental Required Skills:
- Experience with networking management and configuration, including workstation and peripheral integration. - Experience with both Windows and Mac platforms. - Experience with Active Directory. - Experience with research and develop solutions in response to the changing needs of the supported unit. - Ability to utilize ServiceNow or equivalent trouble-ticket tracking system. - Excellent written and verbal communication skills. - Must be able to lift 60-90 pounds occasionally.
Preferred Experience, Skills, Training/Education:
- Experience working in higher education. - Experience with SSCM, Kbox or similar AD tools. - Experience managing iOS and Android tablets. - CompTIA A+ Certification.
Necessary Licenses or Certifications:
About the Department/Unit:
Academic & Student Affairs Technology Services (DASA Tech) provides technology leadership and support to the Division of Academic and Student Affairs, and serves as the central technology unit for the entire Division. DASA Tech is responsible for technology planning, budgeting, hardware, software and service procurement, and overall technology oversight.
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To apply, please go to https://jobs.ncsu.edu/postings/107735