|Reference # :||19-09467||Title :||Service Support Rep 2 1912217118|
|Location :||Augusta, GA|
|Position Type :||Right to Hire|
|Experience Level :||Start Date :||08/07/2019|
|3-6 Month contract (Could extend or term perm if roles are available)|
Must be able to work any shift center is open 24/7
Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions.
·Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
·Provides technical support of hardware, systems, sub-systems and/or applications.
·Assists with navigating around application menus, may be required to remote into customer's computer.
·Troubleshoot network connectivity issues, working with remote employees on a corporate network.
·Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
·Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
·Escalates complex problems to Facilities and Field IT Support Groups, as needed.
Skills and Experience Needed:
·High School Diploma or equivalent required.
·Previous computer technical support.
·Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.