We are looking for ServiceNow Junior Business Analyst for an immediate need.This is a client facing role & the candidate will have regular interactions with various client managers.
Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet user requirements and are technically appropriate
Create and write stories based on analysis of business requirements
Test and validate stories were developed to business requirements
Assist in analysis and reporting of testing defects
Provide implementation and post implementation support
Coordinate and report on project progress and accomplishments
Write knowledge articles and documentation that describes features and functionality for technical and business users
Perform other duties as assigned
Bachelor’s degree in Computer Science, Information Technology or related field; Master’s Degree preferred; specialized training; or equivalent professional experience.
Minimum years of experience: 3+ years Business Analysis, IT Operations, and Process Analysis and Design experience
Hands-on experience with ServiceNow implementation of components such as Service Portal, Service Catalog, Incident, Request, Knowledge, Configuration, Change, Discovery, Performance Analytics and CMDB is preferred
Strong understanding of ITSM processes based on ITIL v3
Experience being a team member within the SCRUM and Agile Framework; SCRUM Master certification preferred
Experience in workflow analysis, design, and process re-engineering principles
Broad business and management knowledge
Requirements Development and Management
Excellent writing skills for generating clear, concise notes and process documentation
Experience interacting, briefing and providing reports to leadership at the Director level or above
Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
Driven self-starter with ability to work independently on a project of varying complexity
***We are looking for applicants who have a flair for technology and are willing to take up challenging assignments.
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.