Microsoft Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with our partners, earning customer confidence, trust, and loyalty by improving the overall customer and partner experience, and serving as the customer advocates within Microsoft for driving customer-centric product improvement. The Services Practice Leader (SPL) is responsible for leading teams of service professionals toward profitable and sustained high-quality delivery of services to customers. Manages the supply and delivery of a Services Practice. Focused on Delivery Management including group and team management, resource and bench management, presales, deal structure and profitable delivery supervision, customer and partner satisfaction. Manager of Technical Delivery Managers. (TDMs). Delivers against the Domain Practice plan for the practice, ensuring that predictable and healthy business results are achieved in line with business goals. SPLs directly review the largest, most complex and high risk engagements and contracts. SPLs support, coach and enable their direct reports to ensure they apply similar insights to engagements and contracts that do not require direct SPL interaction. SPLs ensure that all legal, fiscal, and personnel policies such as deal approvals, time conformance, engagement length, client invoicing, T&E, etc., are honored. SPLs oversee achievement of several scorecard and key performance indicators directly or through collaboration with other roles in services, sales and marketing. These include Delivery Margin, Delivery quality, and customer satisfaction **Responsibilities** People Management: As a Manager of Managers, SPLs regularly perform one on ones with TDMs and conduct performance-oriented Connects and career development discussions according to frequency and timing minimums stated by business leadership. They provide feedback on management competencies and coach TDMs on improving team effectiveness, quality, timeliness and cost-effectiveness of customer and internal deliverables. SPLs are responsible for monitoring and taking necessary actions regarding Work Group Health, Commitment Adoption and commitment execution for their teams. In addition, the SPLs ensure their TDMs develop their management skills through active participation in Management Excellence events, training, mentoring and communities. SPLs also develop their own management skills through active participation in Management Excellence events, training, mentoring and communities. Leadership: Communicates business, customer and partner realities across Microsoft. Clearly articulates the Microsoft Services mission, goals and strategies to all audiences helping them understand how they play a part in continued success. Demonstrates sound judgment in tough business and personnel situations. Acts as a role model and encourages continuous personnel and organizational improvement. Customer/Partner Satisfaction: As a Manager of Managers, SPLs support, coach and enable TDMs and their teams to convincingly drive Delivery Excellence through customer satisfaction activities (Conditions of Satisfaction, Service Delivery Plans, etc.) and behaviors (responsiveness, deliver on promises, raise issues early, etc.) for their teams. They take ownership of and resolve escalations as necessary. This leadership position is at the epicenter of Microsoft Services strategy to engage customers with the right technical resources, with the right skills, at the right time. This leadership opportunity requires a transformational business visionary capable of cross organizational collaboration and alignment who can maintain the continuity of a high-performance business, consistent YOY business growth, and high customer satisfaction. **Qualifications** As a leader in the Microsoft Services business the candidate hired will be expected to build a high-performance management team. You will have a proven track record for building and leading high-performance teams along with: + 10+ years related work experience including leadership experience + Direct services delivery and people management skills are required + BS/BA or MBA degree or equivalent industry experience + Demonstrated success developing a vision, executing to achieve that vision, and successfully delivering near and long-term business results are key requirements for the position + Required skills and experience in providing feedback on management competencies and coaching managers on improving team effectiveness, quality, timeliness and cost effectiveness of customer and internal deliverables to drive profitability and top line revenue results + In addition, the ideal candidate will have experience in Services sales and consulting Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.