|Reference # :||18-20635||Title :||Services Support Rep Augusta|
|Location :||Augusta, GA|
|Position Type :||Right to Hire|
|Experience Level :||Start Date / End Date :||11/26/2018 / 05/06/2019|
Services Support Rep
Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities).
Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions.
This position will initially be focused on triaging tickets in our backlog.
Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.
Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.