Snow Software Admin/Operations Manager at DIVERSANT, LLC
Minneapolis, MN 55440-9472
About the Job
Snow Software Administrator and Operations Manager
*** CONTRACT-TO-HIRE POSITION. CANNOT PROVIDE SPONSOSHIP ***. The candidate will be required to provide hands-on support as well on-demand mentoring. Fingerprinting will likely need to be a part of the background check for this individual one hired.
LOCATION: 100% remote.
PROJECT: Snow is vender provided COTS tool that provides software and hardware asset management and software license management across our enterprise. Because our IT enterprise is so large, the system is constantly on edge and is in desperate need of a technical upgrade. We require someone with deep technical knowledge and experience with this particular software tool and would be capable of actually doing the technical work as well as tracking, planning, prioritizing, mentoring and directing work done by a few others to get this system back on track. At the same time this person will be assisting in developing the requirements and selection criteria for a follow-on competition in this same tool space. The current vendor product may be selected or another vendor’s product may be selected.
TOP REQUIREMENTS: Snow License Manager experience is critical. Not just as a user, but as a tool administrator in a large and complex enterprise. I would expect a minimum of 5 years, with longer being highly desirable. But the key is the depth of experience, not just longevity. Being a user of the tool for 10 years is not sufficient. Being able to set up Windows servers as part of the tools infrastructure as well as troubleshoot problems with clients on other operating systems is also essential. There is some use of Github, Jenkins, and Venafi, but the current team members are handling that, so it is beneficial, not mandatory.
IDEAL BACKGROUND: - Experience with Snow License Manager in a very large enterprise - Experience with Software Asset Management - Microsoft SQL Query (3-4 years of experience minimum) - Familiarity with Software Compliance - Experience with Windows Server, Linux, Mac operating systems - Experience in leading an application support team - Ability to lead a team remotely.
*** What experience will set candidates apart from one another? Experience with Snow License Manager in a very large enterprise
Top 5-10 responsibilities for this position?
1. Assist team with technical issues
2. Plan and manage application upgrades
3. Work with the customers to address current issues and future uses of the system
4. Address software recognition issues
5. Assist in supporting the Optum FISMA Environment
6. Root cause analysis
7. Daily status meeting with offshore to review system health
8. Review and approve Snow agent releases
9. Review tickets opened on vendor customer portal and escalate as needed
10. Manage server OS upgrades
11. Evaluate new versions of the product
*** Software tools/skills needed: GitHub, Jenkins, Venafi, Microsoft SQL Management Studio, Snow License Manager, PowerPoint, Excel, Windows Server 2012/2016,
What skills/attributes are a must have? Strong SQL query skills Root cause analysis Problem solving Team leadership
ADDITIONAL IDEAL SKILL SETS:
- Experience with Snow License Manager
- Experience with Software Asset Management
- Microsoft SQL Query (3-4 years of experience minimum)
- Familiarity with Software Compliance
- Experience with Windows Server, Linux, Mac operating systems
- Experience in leading an application support team
- Ability to lead a team remotely
Is this person a sole contributor or part of a team? Team
If so, please describe the team?
Position is technical leader of the Snow Tools Team which has 2 onshore members and 2 offshore members.
What skills/attributes are a must have?
Strong SQL query skills
Root cause analysis
Problem solving
Team leadership
What skills/attributes are nice to have?
GitHub, Jenkins, Venafi
What are the work hours? 8am - 5pm CST however periodic nights and weekends may be required for changes and operational support
*** CONTRACT-TO-HIRE POSITION. CANNOT PROVIDE SPONSOSHIP ***. The candidate will be required to provide hands-on support as well on-demand mentoring. Fingerprinting will likely need to be a part of the background check for this individual one hired.
LOCATION: 100% remote.
PROJECT: Snow is vender provided COTS tool that provides software and hardware asset management and software license management across our enterprise. Because our IT enterprise is so large, the system is constantly on edge and is in desperate need of a technical upgrade. We require someone with deep technical knowledge and experience with this particular software tool and would be capable of actually doing the technical work as well as tracking, planning, prioritizing, mentoring and directing work done by a few others to get this system back on track. At the same time this person will be assisting in developing the requirements and selection criteria for a follow-on competition in this same tool space. The current vendor product may be selected or another vendor’s product may be selected.
TOP REQUIREMENTS: Snow License Manager experience is critical. Not just as a user, but as a tool administrator in a large and complex enterprise. I would expect a minimum of 5 years, with longer being highly desirable. But the key is the depth of experience, not just longevity. Being a user of the tool for 10 years is not sufficient. Being able to set up Windows servers as part of the tools infrastructure as well as troubleshoot problems with clients on other operating systems is also essential. There is some use of Github, Jenkins, and Venafi, but the current team members are handling that, so it is beneficial, not mandatory.
IDEAL BACKGROUND: - Experience with Snow License Manager in a very large enterprise - Experience with Software Asset Management - Microsoft SQL Query (3-4 years of experience minimum) - Familiarity with Software Compliance - Experience with Windows Server, Linux, Mac operating systems - Experience in leading an application support team - Ability to lead a team remotely.
*** What experience will set candidates apart from one another? Experience with Snow License Manager in a very large enterprise
Top 5-10 responsibilities for this position?
1. Assist team with technical issues
2. Plan and manage application upgrades
3. Work with the customers to address current issues and future uses of the system
4. Address software recognition issues
5. Assist in supporting the Optum FISMA Environment
6. Root cause analysis
7. Daily status meeting with offshore to review system health
8. Review and approve Snow agent releases
9. Review tickets opened on vendor customer portal and escalate as needed
10. Manage server OS upgrades
11. Evaluate new versions of the product
*** Software tools/skills needed: GitHub, Jenkins, Venafi, Microsoft SQL Management Studio, Snow License Manager, PowerPoint, Excel, Windows Server 2012/2016,
What skills/attributes are a must have? Strong SQL query skills Root cause analysis Problem solving Team leadership
ADDITIONAL IDEAL SKILL SETS:
- Experience with Snow License Manager
- Experience with Software Asset Management
- Microsoft SQL Query (3-4 years of experience minimum)
- Familiarity with Software Compliance
- Experience with Windows Server, Linux, Mac operating systems
- Experience in leading an application support team
- Ability to lead a team remotely
Is this person a sole contributor or part of a team? Team
If so, please describe the team?
Position is technical leader of the Snow Tools Team which has 2 onshore members and 2 offshore members.
What skills/attributes are a must have?
Strong SQL query skills
Root cause analysis
Problem solving
Team leadership
What skills/attributes are nice to have?
GitHub, Jenkins, Venafi
What are the work hours? 8am - 5pm CST however periodic nights and weekends may be required for changes and operational support
