Company: Oak Street Health
Title: Social Media Manager
Location: Treehouse (30 W. Monroe, Chicago IL)
Oak Street Health is an innovative network of primary care centers for adults on Medicare, designed to make healthcare more personal, equitable and accountable for all. Oak Street Health centers offer much more than a standard visit with a doctor. From providing transportation to and from appointments, insurance education, and supplemental services such as podiatry, behavioral health, and in-center pharmacies, the organization is closing critical gaps in the traditional healthcare experience. To encourage social wellness, each center hosts hundreds of social, fitness, and learning activities throughout the year. These services, coupled with Oak Street Health’s focus on quality of care instead of volume of services, has led to a 45 percent reduction in patient hospital admissions. Today, the organization has served 70,000 patients across the United States with one mission at its core — to rebuild healthcare as it should be. Visit www.oakstreethealth.com to learn more.
Role Description & Responsibilities
The Social Media Manager will report to the Vice President of PR and will drive the company’s brand boosting reputation management efforts online, as well as provide support to the company’s overall public relations efforts. This person will support all facets of social media, reputation management and public relations.
Specific job duties to include:
Assisting in direction-setting strategies for Oak Street Health’s reputation management roadmap
Owning social media execution related to reputation management, including monitoring, responding and escalating all patient and employee comments across social media channels and review sites
Developing and maintaining rollup and regional reporting
Building and executing the company’s proactive social media strategy, including identifying and assessing new channels, creating editorial calendars and executing activity
Maintaining press release pipeline, including identifying newsworthy announcements and working with PR agency and relevant third-party partners (i.e. insurance companies) on launch plans for joint announcements
Owning inbound media opportunities, including vetting requests and developing briefing documents and talking points
Assisting with corporate speaking and award opportunities, including calendar maintenance, coordinating logistics, and drafting submissions as necessary
What we are looking for:
4+ years of integrated communications experience, with a significant focus on social media
- Experience with social media management and listening tools, such as Sprout Social, is a plus
Project management capabilities, balancing multiple priorities at once. Agency experience is a plus.
Ability to quickly maneuver in a fast-paced environment and demonstrate resilience
Relationship building ability with company leaders and providers
Willingness and eagerness to immediately handle interim writing assignments
An adaptable tone - while we are immensely proud of how we are changing healthcare, we deliver our internal messages in a relatable, warm, and supportive style
Maintaining a positive presence
Communications and/or copywriting background a must (may ask to see samples).
Literacy in Spanish is helpful but not required.
Unimpeachable integrity and maturity
US work authorization
Why Oak Street?
Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:
Generous benefits, including paid vacation/sick time, retirement options, as well as health, vision and dental benefits
HQ (the “Treehouse”) is located in the heart of the Loop
High levels of responsibility and rapid advancement
Ability to have a strong visual voice in defining the look and feel of a multi-state brand
Supportive and fun culture
Opportunity to be at the forefront of a revolution in healthcare
Why does Oak Street Health offer all of these benefits?
Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers