POSITION SUMMARY: Coordinates and manages the day-to-day activities of the technician staff at the clinic. Oversee the inventory of the clinic, including the ordering, restocking, organization, and cleanliness of these areas. Provide ongoing training to new and existing technician staff members. Maintain and report financial and surgical numbers for monthly reports and grant and gifts. Manage clinic staffing, payroll, the coordination of special events, and technician's schedules. Develop and implement standard operating procedures for daily activities and work with the South Mountain Public Clinic leadership teams to streamline processes and maintain consistencies. Seek and develop opportunities for maximum efficiencies. Perform duties of a Vet Tech II as scheduled.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate and direct the daily activities of the clinic.
- Demonstrate commitment to public clinics initiatives with a positive attitude.
- Stay current in knowledge of emergency drugs and protocols.
- Communicate in effective and professional manner with public and all staff members.
- Know veterinary medical concepts, including, but not limited to vaccine protocols and anesthetic risks. Be able to communicate such information to clients.
- When Veterinarian has documented information about an animal's condition, adequately explain such information to clients.
- Maintain and ensure accuracy of medical records and data entered through computer program.
- Oversee the completion of opening and closing duties of public clinic technicians, including the thorough cleaning and disinfection of the clinic.
- Work well both independently and cooperatively as part of team.
- Remain composed while working in fast-paced environment.
- Assist with or perform and properly document euthanasia.
- Train and evaluate progress of new technicians and technician trainees.
- Promote safety on a continual basis; report all on-the-job injuries sustained by the technician staff working in the clinic areas to manager immediately.
- Relay messages from veterinarians regarding the treatment of a specific case and answering questions regarding the daily care and treatment of animals.
- Ensure restocking and cleanliness of the clinic and surgery areas.
- Perform technician duties with other technicians.
- Maintain microchip logs and ensure they are accurate and up-to-date.
- Monitor medical supplies for expiration. Maintain DEA drug logs.
- Compile reports for grants and gifts. Update and present cases monthly.
- Attend leadership trainings as scheduled.
- Display a positive attitude while being results driven.
- Ability to manage deadlines, goals, new projects simultaneously while overseeing the daily activities of the medical team.
- Serve as a liaison between the medical staff and our customers and partners.
- Demonstrate excellent verbal and written communication inside and outside of the organization.
- A self-starter with the ability to take the initiative.
- Work with the Lead technician to streamline processes.
- Other duties as assigned.
- Completion of a Veterinary Technician program plus minimum of two years' of experience at a veterinary clinic and at least one-year supervisory experience.
- Must be able to fulfill all duties of a Vet Tech II.
- Strong communication skills are needed both internally and externally
- Should have good interpersonal skills and be able to resolve conflict.
Language Skills: Able to speak, read and write English; Spanish language helpful.
Mathematical Skills: Ability to perform basic mathematical skills.
Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment), and Intravet.
Certificates, Licenses, Registrations: Valid Driver's License.
Other Skills, Abilities and Qualifications: Regular attendance is required. Access to reliable transportation.
Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.