The Senior Manager, Global Retail Play! Programs is responsible for organizing play programs and activities targeting Pokémon community playing in Retail stores. This role will develop and execute programs which complement and broaden existing Play programs for The Pokémon Company International (TPCi), creating a stronger, more engaged community of players. Managing a global program with staff in both Bellevue, WA and London, UK, the Sr. Manager will create and manage budgets and operating plans to measure acquisition and retention of both retails and players.
What You Will Do
- Grow and develop TPCi’s network of retailers running our Play! Programs and through that the community of players across all markets outside of Asia
- Oversee the growth and development of Play! Programs such as Pokémon Club, Pokémon League, Pokémon Pre-releases, Pokémon League Challenges, Pokémon League Cups
- Successfully create and manage a budget to allow for long term development
- Develop and implement an evaluation method to assess the strength of each program and identify areas for improvement
- Ensure goals are met in key performance areas including adoption rate, retention, customer satisfaction, safety, quality and other performance metrics
- Implement and manage changes and interventions to ensure project goals are achieved
- On a regular cadence, meet with stakeholders to keep communication lines open regarding project issues and decisions on programs
- Producing accurate and timely reporting of program status
- Analyze program risks and develop strategies to mitigate those risks
What You Will Bring
- 7+ years managing a global retail program for a multinational company
- Experience with Organized Play programs, or other community-based programs
- Proven experience managing multiple teams
- Proven experience working with small independent retailers
- Experience working in environment of uncertainty
- Comfortable with MS office suite
- Existing knowledge of the Pokémon brand, and Play! program a plus
- Existing knowledge of Microsoft Project, Workfront, JIRA, and SharePoint a plus
How You Will Be Successful
- Creativity & Vision: You see where current trends will lead, and how they may influence the organization’s direction. You foresee opportunities that will come and go, and act upon them in the best interest of the company.
- Communication: Impeccable written and verbal communication with ability to translate technical information in a non-technical format. You utilize active listening skills and ensure stakeholders are heard.
- Bias for Action: You assess performance from the customer’s point of view and identify ways to improve service delivery in your quest to achieve customer satisfaction. You emphasize a team approach to providing great customer service.
- Collaborative and Inclusive: You encourage team unity through sharing information or expertise, working together to solve problems and putting team success first. You ensure joint ownership of goal setting, commitments and accomplishments and involve everyone on the team.
- Global Perspective: You consider wide-ranging influences, situations, and implications both inside and outside the organization when making plans or decisions, solving problems, or developing strategies. You see the value of individual differences in people and are a consistent advocate of diversity of talent, thought, and representation.
What to Expect
We offer a professional, fun and creative work environment. While we maintain a good balance between work and life, additional hours may be required at peak times or for specific initiatives. Up to 15% domestic and international travel between TPCi offices, retail locations, and various trade shows/events may be required.
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of people so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.