Spread Your Wings
We are the Duck. We inspire and are inspired, listen and respond, empower our people, give back to our community and, most importantly, celebrate every success along the way. We do it all – The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized by Fortune magazine as one of the 100 Best Companies to Work For in America for 20 consecutive years, one of the Best Workplaces for Millennials in 2015 (the inaugural year of the award) and one of America's Most Admired Companies for 18 years.
Our business is about being there for people in need. So, ask yourself: Are you the Duck? If so, there is a home — and a flourishing career — for you at Aflac.
One Digital Aflac
Sr. Manager, Program Manager
The Senior Program Manager is responsible for assuring the alignment of IT services to the current and future needs of Aflac and leads IT’s efforts to understand and collaborate with business and IT owners on where the business is today, where it is headed in the future, how well the IT platform(s) are supporting the business, and what things need to be done to fill gaps. He/she must be able to facilitate reviews of the business and the IT portfolio and be able to assist with the formulation of business cases, shape programs/projects, create continuous improvement strategies and interface with both the business and IT competencies to drive value for the business and be able to quantify the value. The ability to help prioritize wide demands against constrained resources will be critical.
Principal Duties Responsibilities
Collaborates with business and IT leaders to schedule and manage demand for projects, SCRs and IRs within the IT shop. Responsible for assuring that business priorities are visible and established in a way to optimize the efficiency of the IT delivery operation. Responsible for making the process of demand management visible throughout the organization. Collaborates with the business team to assure that business cases are developed and visible before accepting work to be scheduled.
Works with project managers and business stakeholders to help develop and prioritize technology portfolios based on the business area’s objectives as well as the company’s strategic direction; works in partnership with Project Managers to ensure that final completion of projects are on time and within budget
Drives program or multiple project delivery consistency and reporting
Develops and maintains an IT roadmap depicting the systems portfolio showing current systems, future systems and intervening projects to achieve agreed and funded goals; conducts periodic briefings around technology innovations and new technology capabilities that will drive value for the business to include business model changes, new technologies etc.; reviews, improves and implements processes for engaging IT
Works closely with the IT Architecture team to assure that enterprise and, as appropriate, department level architectures are completed in advance of technology delivery. Acts as a control mechanism to avoid “architecture by project” and serves as a catalyst to drive the direction to enterprise architecture
Shapes programs and projects for the portfolio, based on business requests for projects and/or based on proposed portfolio strategy projects; accountable to assure that issues and risks to deliveries are transparent and communicated quickly, by working tightly with the Application Services team, who is accountable for delivery estimation.
Understands trends in the industry that are pertinent to the portfolio; understands industry players, partners and vendors that may provide solutions for the portfolio
Co-locates with the business and serves as the matrixed technology consultant role to the business as a key part of the business leadership team.
Coordinates heavily with fellow Program Managers to assure that demand management, capacity, and work streams that require integration across platforms and business units, such as shared services, are organized and managed effectively
Performs other duties as required.
Bachelor’s Degree in Computer Science, Information Systems, Programming or a related field, ten or more years of project management, program management or professional related work experience or equivalent combination of education and experience.
Demonstrated experience and understanding of system development life cycle, dynamics of software development projects, and IT practices and methods.
Master’s Degree (Preferred)
Job Knowledge Skills
Business Case Prep
Business Cost Benefit Analysis
Business Definition Requirements
Business Formal Presentations
Business Peer Leadership
Business Value Quantification
Lead Short Projects (1-3 Mths)
Project Change Mgmt
Customer Service Orientation
Client Satisfaction Metrics Knowledge
Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust
Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we are able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.