Location: Albuquerque, NM
The Sr. Telecom Tech is responsible for performing intermediate to complex installation, maintenance and change order services at customer locations on NEC system, applications, and associated equipment, often in a lead role. Escalates unresolved issues as appropriate. This position is for an on-site technician support at our client. Excellent customer service and communication skills are required.
Essential Duties and Responsibilities -
50% Perform intermediate to complex installation, maintenance, and change order services on NEC systems, applications, and associated equipment at customer locations. Troubleshooting of NEC equipment and/or Telco circuits at customer locations. Taking corrective action and making changes/adjustments as required.
20% Lead or assist on projects, installations, and change orders as directed. Work with management or project management on coordination of logistics for large move/add/change services. Assist in providing innovative solutions to existing customer base. Perform basic VOIP network readiness assessments using appropriate software and equipment.
10% Provide on-site and remote technical assistance to other resources and to customers.
10% Provide sales support for surveys and meetings as directed by management.
10% Additional duties as required. Including but not limited to performing administrative duties and completing appropriate paperwork and documentation according to deadlines, as required.
Education: Some college-level technical IT/Telecommunications) or Business coursework preferred.
Experience: Minimum seven years of related practical experience working with NEC systems and applications required. Ability to configure NEC systems and applications to meet customer requirements required. Ability to replace data hardware and perform basic data hardware restoration procedures required. Ability to perform move/add/change activities on NEC IP Telephony products required. Good working knowledge of and practical experience with DC power systems required.
Certifications, Licenses, etc: Must have at minimum (1) NEC SMB PBX Certification; (1) NEC Enterprise PBX Certification; (1) NEC Advanced PBX Certification; (1) NEC SMB Voice Messaging Application Certification; (1) NEC Enterprise Voice Messaging Application Certification (VMO); (1) NEC Application Certification, as per local requirements; and OEM/ 3rd-Party Equipment Certification(s) as per local requirements. Certifications from other manufacturers will be considered. Industry certifications (Cisco CCNA, Microsoft MCP, etc) preferred. Must have a valid driver’s license for principal state of employment.
Specialized Knowledge and Skills:
Language Skills: Business – Professional English
Mathematical Skills: - Basic Math
Reasoning Skills: Excellent customer service and communication skills
Computer and/or Technical Skills: NEC's SV PBX's, OW5000, GNAV applications supporting a multi-site environment. Knowledge of VoIP based telephony networks.
Work Environment and Physical Demands -
General Work Environment: Office
Noise: Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.
Standing/Lifting: Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift. Ability to lift up to 50 pounds individually, more with proper equipment and assistance.
Stress: Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with telecommunications/networking industry.
Travel: Daily local travel within assigned area. May be required to work outside of assigned area or region, as required.
Supervisory Responsibility, if any:
This position has no supervisory responsibilities.