The Starbucks Multi-Operations Manager is responsible for managing the operation of assigned Starbucks stores and interfacing with the Starbucks representative in support of the location Director of Operations. This position is charged with achieving Starbucks store level targeted sales, profitability, and customer service, while protecting the long term success and integrity of the business. The Starbucks Multi-Operations Manager is also responsible for managing his/her operations team and being the central driving force for realizing and implementing operational changes. This is an exempt position and typically reports to the Director of Operations.
•Manages the day to day activities of associates and assigns responsibilities to ensure that Starbucks stores are open, clean, appropriately staffed, inventory levels are appropriate and equipment is working properly
•Ensures an exceptional level of food, service, ambiance and overall customer and associate satisfaction including monitoring guest interactions to ensure proper training of all staff according to Starbucks and HMSHost standards
•Ensures that all products are prepared and presented in accordance with brand and company standards
•Analyzes and manages financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction
•Supports and enhances working relationships with Starbucks partners, landlords and the community
•Monitors and maintains all quality control records for assigned Starbucks stores, to include ensuring compliance with quality assurance and loss prevention policies and procedures
•Maintains an in-depth understanding of Starbucks brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
•Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
•Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and implementing associate engagement programs
•Identifies and executes hiring, termination, advancement, promotion or any other associate status change needs of the units
•Acts fairly and honestly in all dealings within HMSHost, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect
•Uses judgment and discretion to resolves complex questions and problems and refers more complex issues to the Director of Operations
•Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals, including using existing organizational tools/programs and finding new, creative and effective methods to recognize and reinforce store level accomplishments (ex. Green Apron Cards and company recognition programs)
•Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
•Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.
•May conduct strategic business reviews with the Starbucks District Manager and Branch Director of Operations.
Minimum Qualifications, Knowledge, Skills, and Work Environment:
•Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus
•Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or other related management experience; Starbucks experience preferred
•Requires expert knowledge of aspects of Starbucks licensed store operations including Barista Basics, Barista Trainer and LS Leader Training.
•Requires demonstrated experience understanding and using internal management and financial report.
•Possesses a proven background in maintaining strong cost control and quality standards
•Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction
•Demonstrates strong leadership, personnel management and interpersonal skills
•Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent
•Demonstrates organization and multiple priorities time/issue management
•Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.
Equal Opportunity Employer (EOE)
Drug Free Workplace (DFW)