As a Store Manager of Parts, you are responsible for delivering superior customer service and motivating and coaching your associates to do the same. You are responsible for achieving expected store sales goals through in-store execution of various programs, initiatives and standards across the commercial, retail, and hard parts business. You have direct responsibility for the commercial customers, parts area, and sales floor and you play an integral role in general store operations. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned.
To successfully perform the Store Manager of Parts position, an individual must be proficient at:
- Placing Customers First - Must maintain a passionate focus on customer needs.
- Driving Sales and Goals - Understands and drives sales goals for all lines of business. Proactively monitors key performance indicators and category performance. Controls expenses, margins, payroll, pay-outs and store use items. Plays an active role in improving profit margins through accident reduction and decreasing general loss liability.
- Integrity and Accountability - Carries out duties with the highest degree of integrity and trust. Takes responsibility for own actions, including the impact of own decisions on customers and associates. Takes appropriate action when anyone in the organization violates policies, procedures, or laws. Follows through on commitments. Accepts the responsibility of any mistakes and takes appropriate action to correct and learn from these mistakes.
- Effective Communication - Approachable by both customers and associates.