This particular position is part-time and involves co-location at the Foothill Area Probation Office (Pasadena) working with the AB109 population.
1. JOB SUMMARY
Substance Use Disorder (SUD) Navigators are co-located throughout SPA 3 (San Gabriel Valley) at various county contracted facilities or locations. The role of Client Engagement and Navigation Services (CENS) is to focus on increasing show rates for clients shared with state and County entities with whom they will be working. The SUD Navigator will engage clients, determining which SUD services are most appropriate for individuals based on an ASAM triage assessment for adults and an evidence-based screening tool for youth, motivating the individual to connect with the selected treatment provider, and ensuring that these individuals have the necessary support (e.g., transportation) and health coverage (e.g., Medi-Cal or My Health LA) to successfully connect with these treatment services.
The SUD Navigator will provide a critical liaison role in assisting vulnerable individuals involved in multiple systems to access necessary services to address their SUD treatment needs. The SUD Navigator will provide face-to-face interaction to facilitate access to SUD treatment they will also establish and maintain linkages to additional services to appropriately refer clients to service providers that address unmet needs that create barriers to successfully engaging in SUD treatment, such as poor health, domestic violence, and homelessness.
2. KEY RESPONSIBILITIES:
-Assist clients in entering data in the Department of Public Social Services YourBenefitsNow! – website for Medi-Cal enrollment or contacting a My Health LA provider to schedule an enrollment appointment.
-Provide clients with a basic overview of SUD in order to increase the likelihood of a client’s understanding and follow-through with treatment.
-Discuss the steps to take in case of relapse, including overdose prevention; provide HIV/AIDS education and referrals for HIV testing and treatment services; and discuss the availability of medication-assisted treatment for alcohol and opioid use disorders.
-Conduct an ASAM triage assessment to determine if the adult client is in need of SUD treatment and the provisional level of care to which the client will be referred.
-May also conduct additional assessments for ancillary service referrals if they have not already been conducted by the referring case worker, including, but not be limited to, vocational rehabilitation, education, transportation, housing, physical health, and other public social services.
-Use the Youth and Parent screening tool to determine SUD risks for youth clients and refer them to the nearest appropriate youth outpatient SUD providers, based on client preference and need, for further assessment as appropriate.
-Scheduling clients for a full ASAM assessment with a SUD treatment provider that matches the client’s needs and preferences using SAPC’s electronic Service and Bed Availability Tool (SBAT).
-Responsible for entering data into SAPC’s electronic health record system so that client information is provided to the treatment provider before the client appears for the appointment, if possible.
-Responsible for contacting clients to remind them of their upcoming provider appointments and will coordinate transportation to the SUD treatment provider, if needed.
-Responsible for providing substance use disorder trainings to various community partners.
-Responsible for conducting community outreach, and participation in job and health fairs to promote public awareness about substance use disorders and to inform consumers about SUD treatment options available through DMC-ODS.
And, other duties as assigned.
3. COMPETENCIES: (To perform the job successfully, an individual should demonstrate the following competencies):
The 11 competencies in grey are standard agency wide.
Communication, Written: Delivers written communications that have clarity and impact including emails.
Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone.
Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
Time Management: Organizes and establishes priorities; gets the job done in a timely manner.
Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external.
Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance.
Teamwork: Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.
Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.
Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.
Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.
elationship Orientation: Establishes rapport easily with others; listens attentively to others' perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy.
Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.
Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.
Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.
Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.
Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.
4. EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Education and Experience
-Certification from a recognized certifying organization, agency, or Board evidencing
training and expertise in areas appropriate to SUD services (CAADAC, CCAPP, CADTP, CADDE, CARR)
-Minimum of 2 years experience providing SUD services
-Bachelor’s Degree in related field
-Must not be on active parole or probation
-Culturally competent and able to work with a diverse population
-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
-Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency
Skills and Abilities
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Professionalism, punctuality, flexibility and reliability are imperative
-Excellent verbal, written, and interpersonal skills
-Integrity to handle sensitive information in a confidential manner
-Strong problem-solving skills
-Excellent organization skills and ability to multitask and juggle multiple priorities
-Outstanding ability to follow-through with tasks
-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
-Strong initiative and enthusiasm and willingness to pitch in whenever needed
-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
-Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
-Knowledge of co-occurring disorders and trauma informed treatment
-Knowledge of Clinical documentation (treatment plans, progress notes etc.)
-Experience working with criminal justice population
-Bilingual Spanish Speaking
6. PHYSICAL REQUIREMENTS:
In an eight-hour workday employee is required to perform work:
Employment Type: Part Time
Years Experience: 1 - 3 years
Salary: 19.00 Hourly