Support team efforts to promote and sell Charter products and services with a positive, can-do attitude. Ensures teams meet or exceed sales goals and customer experience objectives. Actively and consistently supports all efforts to enhance the customer experience by effective coordination, including the welcome and wait process.
MAJOR DUTIES AND RESPONSIBILITIES
Manage the Store function and team within scope of responsibility to create a successful retail sales environment
Coach teams on identifying opportunities to generate sales by applying the Customer Interaction Process (CIP).
Maintain strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors
Demonstrate subject matter expertise on billing system and other Store applications, Charter products, pricing, packaging, promotion and demonstrate the cross-functional knowledge needed to sustain a successful retail sales environment
Maintain store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers
Recruit, interview, hire and train Store personnel
Schedule employee work hours and maintain appropriate levels of staffing for all Stores within scope of responsibility. Assign tasks to team members as needed
Ensure team compliance with Cash Management Policy and work order controls
Perform monthly drawer audits, review and approve billing adjustments generated by team and maintain petty cash funds and change funds
Provide daily coaching and leadership to store teams, including training, performance recognition and improvement. Make corrective action recommendations as needed.
Assess and provide guidance and monitor compliance with Company policies
Provide feedback to Store Management on store functions and employee performance
Effectively manage crisis situations and escalate to Store Management as necessary
Perform other duties as assigned by management
Must possess mastery of Store Leader functions and assist team with customer interactions as needed
Skills/Abilities and Knowledge
Must be able to travel between 2 Stores.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
Possess a self-motivated, competitive spirit and desire to exceed sales goals
Carry a positive and professional demeanor
Detail oriented and a good problem solver
Flexibility to work in multiple locations
Basic math skills
Knowledge and ability to use computer and software applications
Proficiency in cash handling procedures
Handle multiple tasks in a fast-paced team environment
Prioritize, organize effectively and work independently
Valid driver’slicense and ability to meet Charter’s motor vehicle requirements
Bachelor’s Degree or equivalent work experience
Related Work Experience
Sales experience: 5+ yrs..
Customer Service experience: 5+ yrs.
Skills/Abilities and Knowledge
Knowledge of latest technology and devices
Exposure to moderate noise level
Travel as required
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.