Our client, one of the largest financial services firms, is seeking a Support Analyst - Receivables Technology
Location: Newark, DE
Position Type: Contract (6 months)
The client provides an Application Support service for its receivables business in North America. This includes the support and maintenance of its mission critical collections & Cash Management Web based applications. This position will report to the Application & Support Manager for ICG Receivables Technology
Provide support for client facing (predominantly Internet based) applications.
Core functions will include trouble shooting, triage of incidents, problem ticket investigation, implementation of best practices for bug/fix and related
Interaction with Software vendors as well as Client Support vendors on a daily basis.
1-5 yrs Support management or related experience, specific familiarity with Unix, Websphere, WAS a plus
MS office and related are critical
Thorough understanding of industry and corporate technology standards for Architecture & Information Security;
Strong judgment and decision-making skills.
Strong Interpersonal skills as well as business / technical document writing