At Public Partnerships LLC, a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector. Our vision is people exercising choice and control of publicly-funded long term services and supports. Established in 1999, we partner with state and local agencies in 24 states to provide financial management services for participant-directed programs. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at www.publicpartnerships.com).
- Effectively assess Participant and authorized representative ability to communicate, acquire new information, act as an employer and otherwise successfully participate in a self-directed employer and/ or budget authority service model.
- Identify and effectively communicate with Participant or authorized representative about additional supports or accommodations necessary for successful program participation.
- Provide need-based program education and guidance to Participants and authorized representatives specific to individual choices, goals and desired outcomes.
- Explain and educate on Participant/ authorized representative and provider roles and responsibilities for participation in self-directed services, including processing payroll, vendor payments, tax withholding and reporting.
- Provide direct, including train-the-trainer, instruction on how to navigate program rules, expectations and Financial Management Systems, including online enrollment, service time capture, portal and emerging technologies.
- Provide program Participants and authorized representative with the necessary guidance, training and ongoing support to act in a household employer capacity and successfully self-direct their services.
- As needed and required, provide participants and Authorized Representative with practical skills training in ancillary capacities, including independent living, locating/ securing community resources, recruiting, selecting, hiring, scheduling, training and supervising employees, budgeting and purchase of goods and services.
- Evaluate effectiveness of authorized representative as necessary, including their ability to identify and report fraud, waste, abuse, neglect and exploitation.
- Conduct scheduled in-person home visits and telephone contact with Participants, authorized representatives and Providers.
- Identify and act on Participant/ authorized representative need for support to successfully self-direct services and appropriately implement service plan.
- Independently support in-person enrollment activities including Participants, family members, representatives, employees, and other individuals in the Participant’s circle of support.
- Directly assist Participants with enrollment activities and paperwork, including accurate and timely completion/ submission of enrollment packets, employer packets, employee packets and initial timesheets.
- As needed and required, assist Participants to identify and make critical connections with community resources, services and independent living supports consistent with their goals.
- Facilitate successful development of service/ spending plans and establish a strong foundation for future spending activity in accordance with rules and constraints of applicable program rules.
- Provide train-the-trainer instruction on identification and reporting of suspected fraud, abuse, neglect and exploitation.
- Identify, report and appropriately follow up on allegations or reports of suspected fraud, participant abuse, neglect, and exploitation.
- Maintain documentation of services provided and time committed in accordance with applicable policies and procedures.
- Provide mentorship and job-shadowing to newly hired Supports Brokers.
- Represent Public Partnerships at select conferences, stakeholder forums and other community events.
- Maintain support for a full roster of program Participants.
- Other duties as assigned
- Ability to exercise decision making ability and judgment in assessment of participant needs and abilities.
- Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology.
- Ability to effectively communicate with colleagues, program participants and other stakeholders.
- Ability to identify, assess and respond to the unique needs of individuals with special needs.Consultancy mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways.
- Ability to understand, support and explain to others the core tenets of self-directed services.
- Ability to effectively prioritize work and meet required deadlines.
- Ability to recognize and maintain the confidentiality of all materials in the work setting.
- Understanding of modern office methods and practices; efficient with computers and Microsoft Office Suite software such as MS Word and Outlook.
- Ability to establish and maintain positive working relationships with federal, state and county agencies and other community stakeholders.
- Ability to generate required service documentation in an accurate and timely manner.
- Ability to work independently, with minimal direct supervision.
- Serve Participants and Authorized Representatives with special needs, recognizing opportunities to use experience and specialized training to provide best practice service and support.
Education:BA or BS degree in related field required, can be substituted for 4 or more years of related experience
Experience:2 years of related experience required
Additional education and experience requirements may be required, as indicated by state contract requirements