The Federal Reserve Bank of Kansas City is one of 12 regional Reserve Banks that, along with the Board of Governors in Washington, D.C., make up our nation's central bank. The Federal Reserve plays a major role in operating the nation's payment system, and additionally serves as a fiscal agent to the U.S. Department of the Treasury (Treasury) to support key payments business lines and programs in partnership with the Treasury.
The Federal Reserve Bank of Kansas City is seeking an Equipment Specialist to provide the day-to-day functionality of the Equipment Services in support of customer service for the Stored Value Card (SVC) payment system in support of the Department of Treasury. This role performs day-to-day end user operations support as well as additional support to the Army, Air Force, and Marine bases in the United States and peacekeeping bases overseas. Both the customer service function and the operational support will require the individual in this program to acquire and maintain a solid background and understanding of the SVC business second-level application production and testing support. Qualified candidates will excel in providing operational technical support in complex and dynamic circumstances.
Key Activities: Partners with other IT teams as needed to troubleshoot, resolve, and document incidents.
Installs, updates, maintains, and monitors the operation of moderately complex automated systems and applications including, but not limited to, system back-up support, change/problem management, and/or asset management.
Evaluates and/or implements new hardware and software products to improve efficiency, reliability, to provide improvement to existing services, or to provide new services.
Works under limited supervision.
Intermediate/Senior level technical knowledge and experience with business systems.
Completes, participates in, and/or coordinates technical and non-technical projects of moderate complexity.
Provides a variety of second-level help desk and end-user services. Resolves problems of moderate complexity.
Onboards new employees and trains current employees on new processes.
Tracking all incoming supply requests.
Assisting with build, configure, and test of EagleCash and One-Card equipment being deployed to Continental United States (CONUS) and Outside Continental United States (OCONUS) locations, within predetermined Service Level Agreement (SLA) timelines.
Recovering financial transactions from returning equipment in a timely manner.
Assisting with repairs, clean and refurbish returned equipment.
Maintain an accurate inventory of supplies/equipment and generate appropriate and timely inventory reports.
Provide technical support to Treasury and military service equipment sustainment teams, including travel to military bases when required.
Provide additional support, as needed, to other SVC lines of service.
Preparing all shipment and associated paperwork.
Build an understanding of the SVC business.