Description: Switchboard operator needed for multi-specialty health care clinic.
- Answer and direct all incoming calls quickly, accurately, and professionally.
- Be aware of the daily hours of operation for each provider or physician and support office personnel.
- Assess and deal with emergent situations, providing a helpful and positive outcome for callers.
- Take and deliver complete, detailed messages when necessary.
- Maintain strict personal, patient, and company confidentiality.
- Exceptional ability to speak and communicate clearly, professionally, and with empathy.
- Working familiarity with phone and voice mail systems.
- Working knowledge of computer systems; strong keyboarding skills.
- Ability to assess and deal with stressful or emergent situations.
- Prior health care experience preferred