Planned Parenthood Northern California is seeking a Systems Analyst. This position is full-time, 40 hours per week.
Responsible for the support, maintenance and troubleshooting of clinical and business application systems and working with the vendors to optimize applications. Supports end user support and software, hardware, and network assistance. Performs daily system and access checks for Citrix, NextGen, Epic and phones systems and escalates issues when appropriate. Documents, tracks and monitors user requests and trouble tickets to ensure timely resolution. Handles escalated Helpdesk and Technician support calls unresolved on first contact. Creates documentation and procedures for IT departmental manual as well as job aids for end users. Assists the manager and IT team in managing business applications such as organization intranet in SharePoint, ShoreTel/MiTel Phone Systems, Great Plains and electronic health records of NextGen and Epic. Performs maintenance on active directory accounts, ticket tracking systems and regular audits of system access reports.