Position: T-Mobile Retail Sales Operations Manager
Locally owned and operated since 2006, Exclusive Wireless, Inc. is a T-Mobile premium retail partner. Our mission is to provide exceptional service in the most professional manner and we believe that customer satisfaction is the keystone to our success. These values have kept Exclusive Wireless consistently ranked in the top bracket for customer service in the country for privately held T-Mobile stores.
We’re looking for boldness, enthusiasm, and a whole lot of passion. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.
Exclusive Wireless, a T-Mobile premium retailer, is seeking Wireless Retail Store Managers.
As a Retail Sales Operations Manager you will be communicating Company policies and decisions to the store team members. You will also be coaching, leading and training your sales team with the goal of providing the best customer service experience. We are looking for someone who is passionate about their team and dedicated to making their store successful. You will also be expected to hold one-on-one coaching sessions and motivate your staff to achieve both business and individual goals.
Qualifications and Requirements:
- Management experience or equivalent
- At least two years experience in a retail or customer service setting
- Analyze and address areas of improvement for the sales team in order to achieve and exceed sales goals
- Oversee all aspects of operations by making financial and sales reports, managing cash and deposits, and following policies and procedures
- Perform marketing and advertising activities
- Able to communicate with and take instructions from leadership staff while also communicating these policies to the sales team
- Basic computer skills (word processing, email, google sheets or excel)
- Must be available to work evenings, weekends and holidays
Be the “Un-Carrier.”
As part of the Exclusive Wireless retail team, you will become the face of our brand while providing solutions that satisfy the needs of our customers. You will manage talent, inspire your team, and make sure every customer experience is a winner. Not only will you be out on the sales floor, you will participate in hiring and training in order to meet sales goals.
As a Wireless T-Mobile Retail Sales Operations Manager, you will:
- Receive a competitive total compensation package including base salary plus monthly sales incentives for meeting or exceeding goals
- Promote and motivate competition to deliver an outstanding customer experience
- Obtain wireless industry experience through skills and product knowledge of all the newest trends and technology
At Exclusive Wireless, we're re-imagining the rules of wireless and we're just getting started. Join our revolution and be a part of a new wireless nation!
* In order to better service our customers, please do not contact the store about any job openings. Thank you for your cooperation!*