|Reference # :||19-05950||Title :||Tech Support Specialist II|
|Location :||Maryland Heights, MO|
|Position Type :||Right to Hire|
|Experience Level :||Start Date / End Date :||05/27/2019 / 08/30/2019|
Hours 8:00 am to 5:00 pm
Customer service and communication skills: willing to engage customer in person - Microsoft Office: mainly being fluent in Excel - Experience/basic education in IT (IT Security/Networking is a bonus) o Ability to learn concepts quickly - Ability to establish relationships with multiple IT teams to coordinate projects - Problem Solving related to network printer configuration - Has experience supervising/managing employees .
Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met ? Engages Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur ? Acts as a supporting interface to outside contractors for management of performance issues ? Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items ? Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time ? Helps coordinate machine moves, machine removals and new machine installations Supports the Service Delivery Manager ? Performs other duties as assigned