Customer Success Manager - SaaS/iPaaS
Workato is pioneering the future of work through intelligent automation and we're looking for a Customer Success Manager to join our growing team. We're committed to revolutionizing how integration is done, with investment from the biggest names in SaaS - Salesforce, Workday, and ServiceNow - and experienced leadership from companies like Oracle, Apple, Tableau, Microsoft, Uber and more.
What is Workato?
•Workato is short for Work Automation - Connect your apps, automate your work.
•Workato is an Award-Winning, Cloud-Native, Intelligent Automation and Integration Platform (iPaaS).
•Our product works! Recognized as a leader by both Gartner and Forrester, Workato is the only company that provides a self-service way to integrate and automate cloud and on-premise applications without compromising on power, security, and governance.
•We have 4300+ customers globally and are growing rapidly.
Our Mission is to help companies integrate and automate at least 10X faster than with traditional tools and at a tenth of the cost of ownership.
Our Approach is to deliver an Enterprise Automation Platform that can be used by Business (like SalesOps, MarketingOps, Business Analysts, etc.) and IT, with the versatility to support wall-to-wall automation, powered by AI, ML, and Bots.
location: Mountain View, California
job type: Permanent
salary: $100,000 - 115,000 per year
work hours: 8am to 5pm
Workato is looking for Customer Success Managers (CSM) who are passionate about working with customers to ensure success and adoption of the Workato Intelligent Automation Platform.
This role requires a deep technical knowledge and background.
Experience as a CSM in SaaS/Paas industry or organisation is a MUST.
• Develop and maintain strategic business relationships with enterprise customers
• Develop and implement processes and programs to increase usage of the product within the current group and drive adoption within other groups
• Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
• Provide technical Workato product expertise and share best practices from a business and technical perspective
• Become the trusted customer advisor and be the customer advocate within Workato
•BS or equivalent education
•5-7 years of experience in consulting, customer success management and technical account management
•At least 3 years of experience as a CSM with SaaS/PaaS industry or organisation is a MUST
•Account management experience, customer success experience a strong plus
•Impressive track record of high customer retention and growth
•Strong sense of customer empathy and customer-centrism
•Excellent interpersonal and communication skills
•Strong problem solving and analytical thinking
•Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
•A passion for and belief in the power of automation to drive business value
skills: Why Workato?
At Workato, you will have the following Benefits
•Health benefits: Medical, dental, vision for you and family
•401k retirement plan
•Pre-tax benefits: Flexible spending account, 401k, commuter benefits
•Company-paid life insurance
•Travel Opportunities to our Global HQ - and other locations for training and meetings
•Wellness program that includes company paid massage therapy
•Be a part of "Best enterprise software start-up"
•Networking opportunities with influential leaders
•Flexible work schedule with work from home arrangements
•Workato stock options at one of Silicon Valley's fastest-growing startup
•Catered lunches provided
•Company-sponsored team building events
•Pantry stocked with healthy snacks and drinks
•$300 towards health benefits of choice such as smartwatch, fitness tracker, gym membership
•Customer referral bonuses, Employee referral bonuses
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.