Technical Helpdesk Analyst (EXCEL SME) at BridgePoint Consulting

1. Position: Technical Helpdesk Analyst

Location: Boston, MA = must be local
Duration: 3-6+ months contract to hire
Industry: Software company

Mode of interview: phone/skype/F2F

Visa: GC or USC

• Provide subject matter expertise in the administrator module of the Clients Software product
• Manage the allocation of online learning modules to our clients through our online learning institute
• Submit importer build requests to our Engineering team
• An advanced Excel master who enjoys scrubbing large sets of data with a meticulous attention to technical details
• Substantial experience with PowerQuery, PowerPivot, data cleanup functions, and pivot tables for data visualization purposes
• Perform user acceptance testing on importers, new features, and/or bug fixes in the Clients Software product
• Provide clear and practical client-facing advice on overcoming software issues
• Train and advise internal consultants on software issues and/or the best way to set up the software to meet client needs
• Triage support tickets received from both external and internal clients
• Administer support through the answering of tickets received from clients within agreed upon service levels

Qualifications:

• Expert level proficiency with Microsoft Excel, including advanced knowledge of writing and modifying VBA and pivot table manipulation and 'data cleanup' functions (non-negotiable requirement) to include a high level of competency working with and manipulating large volumes of data through Excel
• Minimum of three year’s experience in a Business Analyst role and/or Help Desk role, preferably within a SaaS or technology focused industry
• Experience with industry standard ticketing systems such as Zendesk, Jira, Salesforce