Position Description and Responsibilities
The Technical Solutions Representative is responsible for answering technical support questions and providing clients with technical guidance on the use of computer technology in dental practices. The Technical Support Representative also applies a general working knowledge of computer software, hardware and troubleshooting skills to resolve a substantial number of client problems independently. Technical Solutions Representatives are a geographic resource that primarily provides technical support to Carestream customers, field personnel, dealers, and 3rd parties. The primary goal is to minimize the impact to our customer by resolving an incident or request as quickly as possible and escalating as necessary to restore customer business operations. The TSR role is a technical generalist able to independently diagnose and resolve issues utilizing knowledge systems and technical resources as required.