Our client is currently seeking a customer service focused IT professional with experience providing software support to take on the role of Technical Support Specialist. This is a full-time, permanent position with a salary plus bonus.
- Assist clients with technical support for company products as well as assisting internal customers with hardware and software issues.
- Manage databases and work troubleshooting and implementing web-based applications.
- Responds to customer issues of varying complexity via CRM (phone queue) and ticketing software, documents all correspondences.
- Assist in the training of both internal and external clients.
- Troubleshoot product issues and create troubleshooting documentation for use as an internal resource.
- Install, upgrade, and implement software for clients.
- Provide suggestions for process and product improvement.
- Associate’s Degree in Computer Science or related field is highly desirable.
- CRM experience is required, experience in AutoTask is preferred.
- Previous field technician experience preferred.
- Desire to provide exceptional customer experience is required.
- Excellent analytical and problem-solving skills with the ability with the ability to perform independent research in order to solve complex problems are required.