R&M Materials Handling Inc
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
Country: United States
Location: Springfield, OH, US
Location details: N/A
Employment type: Undefined term
Country: United States (US)
Location: Springfield, Ohio (US-OH)
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.
REPORTS TO: Customer Service Manager - Aftermarket
1. Assist in troubleshooting electrical/mechanical components, identify spare parts through
bills of material, drawings and manuals, and resolve product warranty issues. Recommend
spare parts packages based on equipment usage and applications. Communicate with
distributors via telephone, e-mail, fax or face to face.
2. Respond to inquiries of sales force and distributors relating to published data, product
specifications, product applications and other technical data. Provide feedback regarding
product specifications, published documents and other technical materials to appropriate
departments. Continually develop technical knowledge of product offering.
3. Provide technical assistance and participate in repair/troubleshooting activities at job sites
and customer facilities - occasional travel sometimes on short notice because of critical
4. Prepare warranty and technical proposals for field modifications, spare parts and other
services. Enter orders into MRP system and run reports to follow the orders through the
entire process from entry to close. Provide feedback regarding repeated claims/inquiries
based on historical data to appropriate departments.
5. Perform other administrative work and project tasks to support the overall goals of
technical / warranty support.
6. Achieve industry leading customer service.
A. Provide professional written and verbal communications and timely processing of
proposals and claims. Maintain a high degree of clerical accuracy. Initiate efforts
to create an effective team and earn the trust and respect from both customers
and coworkers. Seek timely solutions to resolve unexpected problems and make
significant contribution with little direction. Maintain a timely and thorough
responsiveness to inquiries including but not limited to phone calls, voice mails,
faxes and e-mails.
7. Other duties as assigned by supervisor.
EDUCATION: Associate's degree in Engineering or equivalent required. Strong
mechanical/electrical and technical knowledge required.
EXPERIENCE: 5-7 years experience in technical/customer service position required.
Must have demonstrated experience in solving mechanical and electrical
problems. Must have well-developed communication and PC skills. Must
be able to address multiple issues at the same time.
#monus #cbus #nxt
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.
- Medical, Dental and Vision
- Donation-Matching Program
- Life Insurance
- Vacation/paid time off
- Tuition Reimbursement
- Stock Options
- Paid sick days
- Paid Holidays
- Prescription Drug Coverage
$44,006.00 - $51,260.00 /yearWhat is this?
Technical Support Engineer / Analyst
Technical Support Engineer / Analyst