Education - Bachelor’s Degree
Experience 3-5 Years
Citizenship Requirement US Citizen
Clearance Required – Public Trust
Location – Kings Point, NY
Develop, write and revise procedures, specifications and other technical documentation, which aids in the support of applications, systems, processes, staff and users. Types of documents include Standard Operating Procedures, Service Level Agreements and Key Performance Indicators, quick references, job aids, checklists and forms.
Implement quality control of technical documentation, which ensures that documents are accurate and complete to each project’s standards, meets editorial and government specifications, adheres to standards for quality, format and style, and are stored in the appropriate repository accessible to department staff and users.
Manage, update, and coordinate peer reviews and delivery of documents in accordance with applicable specifications, standards and other applicable requirements. Ensures documentation is up to date with system releases, and makes sure documents are available to users by uploading new versions to the appropriate repositories.
Researches application subject matter, including interviewing and observing subject matter experts; reviews source materials such as requirements documentation and design documentation to write technical materials.
Implement quality control activities required to ensure the accuracy and adequacy of each publication, including in-process and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification.
Support the USMMA community by managing relevant documents on SharePoint.
Record monthly deliverables; create the Request for Change and Google Analytics reports.
Organize material and write descriptive copy for executive-level, weekly status report and quarterly reviews.
Develop policy and procedures documentation to support the mission of the organization.
ITIL foundations background
Superlative written and verbal communication.
Word, PowerPoint, Excel, Visio and SharePoint.
3-5 years’ experience drafting and publishing formal IT system and project documentation.