The Trainer, Practice Excellence is responsible for the delivery/support of clinical training programs designed for practice team across the Affordable Dentures and Implants/DDS network. This position partners with the Doctors and their teams, Operations, Marketing, Human Resources and other departments to identify practice development needs and to partner with internal Clinical Department team members to successfully fulfill these training requirements. Reporting into the Senior Manager of Clinical Development, the Trainer, Practice Excellence is a critical role in the clinical development of FDAs, DAs, treatment coordinators, office managers and others.
- Delivers clinical training and programs network wide
- Conducts necessary follow-up to determine application of training material and address any challenges, questions and issues
- Assists and provides subject matter expertise in development of new training programs and updates/revisions.
- Suggests new topics for the purpose of training program development.
- Maintains ongoing communication with Practice FDAs, DAs, Treatment Coordinators, Office Managers and others in identifying individual and practice developmental needs and the appropriate learning solutions to remediate.
- Collaborates with Clinical Directors, Clinical Operations Manager and Sr. Director of Operations and others within ACI concerning ideas and issues affecting training and practice/functional/clinical performance.
- Participates in regular forms of communication including meetings (off-site/on-site) and conference calls.
- Facilitates implant, digital dentures training classes and other programs as needed both in person and virtually.
- Supports Implant Pathway training programs though ongoing delivery of relevant training modules.
- Delivers corporate developed training materials and insures consistency of material and messaging
- Acts as a positive and effective liaison between the practices and the Learning and Development team, championing corporate initiatives.
- Additional duties as assigned
- 75% overnight travel required. The position will require you to travel to any one of the affiliated dental practices for multiple consecutive days.
- Experience with dentures and dental implants is required.
- Must understand compliance with state dental practice requirements (i.e., X-ray requirements, OSHA training, etc.)
- Excellent professional, interpersonal, and customer service skills
- Ability to interact effectively and professionally with individuals at all levels.
- Experience with Dentrix dental software and Cone Beam Imaging.
- Detail oriented, ability to multitask. Strong work ethic.
- Able to operate effectively independently
- Great attitude and interpersonal skills
- Excellent verbal, written and presentation skills.
- Excellent organization, planning, judgment, and time management skills.
- Highly Collaborative, can effectively work as part of a team and work with others across the organization to achieve a common goal
Education and Experience
- Associates Degree or equivalent work experience. BS/BA degree highly preferred.
- 5+ years dental experience, preferably as a dental assistant
- Training experience highly preferred.
- Experience with Microsoft Office products: Word, Excel, and Advanced PowerPoint.