Position: UCCE Consultant
Location: Long Beach, CA
Duration: 12+ Months
Interview: Phone & Skype
Bachelor's degree or foreign equivalent required.
Minimum 7+ years of experience in contact center telephony
- ICM Scripting MUST
- Good Knowledge in ICM Scripting and UCCE Configuration experience in production environment.
- Understanding of reporting and CTI applications.
- Must handle independently Cisco ICM Scripting Development Work, ICM Configuration and L3 Roles.
- Exposure in UCCE & CVP Trouble shooting.
- Good Knowledge in cisco CVP Call Flow development
- Experience in VXML, GrXML, Java, J2EE, ASR, Call Center Telephony and IVR development platforms such as Cisco.
- Ability to assess and resolve complex problems with clean and intuitive designs
- Experience and desire to work in a Global delivery environment